Trading Support Associate III - SMA Trading

Summary Job Description This position will follow our hybrid work model; we expect the selected candidate to work 3 days a week at one of our Memphis, TN, OR Saint Petersburg, FL, corporate offices.

As a Trading Support Associate III, you will apply advanced knowledge and skills acquired through experience and training to support specific trading activities within the designated functional area. This involves technical assistance for different trading platforms and rectifying trade errors across multiple platforms that have directly affected client accounts. The position also requires engaging with internal and external customers to identify, investigate, and resolve issues.

Serve as the liaison between the SMA trading team and external money managers.  Provides technical support to internal clients requiring assistance using various trading systems. Responds to inquiries or complaints received through phone calls and/or correspondence with clients concerning the company’s trading systems. Performs price adjustments and trade corrections support for client accounts. Review trade problems and determine appropriate corrective action. Resolves comparison issues and assists in the portfolio allocation process. Coordinates large block orders for money managers with appropriate trading desks. Ensures that trades are executed and confirmed in accordance with organizational policies and procedures. Confirms the open order file is reconciled and that trade data and information are entered and maintained in required databases. Contacts internal and external customers to resolve trading problems. Provide superior customer service in a high-volume call environment. Performs other duties and responsibilities as assigned.

Concepts, practices, and procedures of securities trading. Basic investment concepts, practices, and procedures used in the securities industry. Accounting principles and procedures. Mathematical procedures are required to verify and reconcile trading transactions. Handling a small-volume phone system. Customer Service Reconciling and correcting transactions. Operating standard office equipment and using required software applications sufficient to create documents, spreadsheets, and business correspondence. Work concurrently under pressure on multiple tasks and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities. Read, interpret, analyze, and apply transaction information. Analyze and solve problems. Communicate with associates and internal and external customers effectively, both orally and in writing. Work independently as well as collaboratively within a team environment. Handle stressful situations and lead others in providing a high level of customer service calmly and professionally. Interpret and apply policies and identify and recommend changes as appropriate. Establish and maintain effective working relationships at all levels of the organization.

Bachelor’s: Accounting, Bachelor’s: Finance, High School (HS) (Required) Work Experience General Experience - 13 months to 3 years, Manager Experience - None Certifications Travel Less than 25% Workstyle Hybrid The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave.  Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.     At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver,