Secure Access Operations (1Badge Services) - EY GDS

Supervising Associate - Secure Access Operations (1Badge Services) Requisition ID: [ ] At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Enterprise Technology provides reliable, secure, and resilient technology services and solutions to support EY people around the globe. As part of our team, you'll help deliver services that enable secure and seamless access to EY workplaces while supporting a world-class employee experience. This role reports to the Secure Access leadership team within Office Technology. Secure Access manages a portfolio of solutions supporting Physical Access (doors, cameras, biometric devices, facial recognition, etc.), mobile credentials, secure workplace technologies, and related operational services that enable EY people to securely access offices and resources worldwide.

We are seeking a Supervising Associate to support and enhance EY's 1Badge services across the Americas region. This role serves as a key operational and technical resource responsible for the support, administration, and continuous improvement of Physical Access and credential management services. The position has primary responsibility for supporting users and stakeholders across the United States while also assisting with operations in Canada, Mexico, and South America. The successful candidate will work closely with workplace teams, security teams, vendors, service providers, and regional stakeholders to deliver reliable and efficient badge and credential services. This role combines technical administration, operational support, stakeholder engagement, incident management, training, and continuous improvement activities. It is well suited for an individual who enjoys troubleshooting complex technical issues, collaborating across diverse teams, and driving improvements that enhance the user experience and service performance. The role requires flexibility to support stakeholders across multiple U.S. time zones while operating primarily during standard business hours. ________________________________________ Your Key Responsibilities The Supervising Associate will: •    Serve as a primary support contact for 1Badge (Physical Access) services across the Americas region. •    Provide technical administration and operational support for Physical Access control platforms, including CCURE 9000. •    Support HID credential technologies, including HID Mobile Access and mobile credential provisioning services. •    Support administration and operational activities associated with Victor Video Management System (VMS). •    Troubleshoot credentialing, access control, reader, camera, and related technology issues. •    Coordinate with field technicians, workplace teams, vendors, and local office contacts to support diagnosis and resolution of hardware and infrastructure issues. •    Manage and coordinate incidents related to Physical Access technologies and services. •    Utilize ServiceNow to manage incidents, service requests, knowledge articles, and operational workflows. •    Support onboarding activities for new office locations, renovations, and office expansions, ensuring operational readiness and smooth implementation of badge services. •    Develop, maintain, and deliver operational procedures, user guides, training materials, and communications supporting Physical Access services. •    Provide guidance and support to colleagues and service providers responsible for badge issuance, credential administration, access requests, and related activities. •    Train operational teams and service providers on processes, technologies, and support best practices. •    Provide backup support for scheduled operational maintenance activities, including server reboot procedures when required. •