Investigation Program Expert, WWOS, SFE

This position can be based from any of our Corp Hubs in EMEA (London, Manchester, Paris, Milan, Barcelona, Madrid, Luxembourg, Munich, Berlin, Leipzig, ... ) Our operations network, known for its speed, accuracy, and exceptional service, delivers millions of packages to Amazon customers every day. To keep our operations network secure and ensure operational continuity, we are looking for an experienced professional to join our team as Investigations Program Expert. In this key role, you will provide investigations as a service across our Worldwide Operations Security (WWOS) organization through the design, development, and execution of complex investigative strategies, frameworks, and programs that support regional investigative teams and field personnel globally. Operating at a global scale with significant ambiguity, you will translate strategic intent into operational reality - building the systems, standards, and tools that enable the investigations function to operate effectively at scale. Key job responsibilities - Develop and implement investigative strategies, frameworks, and programs across theft and fraud workstreams at a global scale, working within established strategic direction - Support end-to-end program delivery, including design, implementation, measurement, and iteration - Translate Amazon Security Policies into scalable, real-world investigative applications that address known and emerging risks - Conduct analytical deep dives to identify root causes of risk and support the resolution of major incidents and systemic vulnerabilities - Partner with regional investigative teams and cross-functional stakeholders to implement, measure, and refine investigative programs - Manage program metrics, adoption, and compliance; compile data-driven recommendations for senior leadership review - Coordinate with stakeholders across WWOS to align on deliverables, timelines, and performance outcomes - Make sound, data-informed decisions in a fast-moving global environment where priorities shift - Travel domestically and internationally to support regional teams, program launches, and business units About the team Working in partnership with our stakeholders, Security and Loss Prevention secures the Amazon supply chain end-to-end and promotes security during business conversations. The Investigations team is a support function to Security and Loss Prevention Field Operations, responsible for the management, development, and conclusion of investigative activity. Our team provides support, guidance, and direction on a broad range of investigative issues — from theft of inventory and workplace incidents to complex, sophisticated fraud involving multiple bad actors, stakeholders, and marketplaces.