Field Service Engineer (Field Base Woburn, MA)

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

 We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 Job Description Be part of something bigger! PLEASE READ!!!! ** THIS IS NOT A DESKTOP SUPPORT/IT POSITION** **This position is for Field Service. Visiting various customers each day and carrying tools and test equipment.** The Field Service Engineer is responsible for providing on-site support to Waters customers that includes, but is not limited to: installation and service of diagnostic instrumentation, after-hours phone support, holiday and weekend on-site support, marketing, exhibitions, and clinical trials support.  **Within the role of an FSE, daily travel to and from multiple customers sites is required. Complex troubleshooting and repairing systems containing but not limited to, Lasers/optical pathways, fluidic systems, pneumatic systems, electronic systems, and PC’s to resolve issues while onsite is required.** Overall responsibilities: Install, repair, maintain, and service instrumentation with minimal supervision while adhering to documented procedures, ISO standards, and GMP requirements. Maintain accurate inventory of car stock, test equipment, tools, and technical resources to ensure readiness for service calls. Provide outstanding service by communicating arrival times, work duration, and contact information. Deliver comprehensive summaries of completed work including issues identified, root causes, solutions implemented, and qualification testing performed. Obtain customer sign-off before leaving job sites. Promptly escalate customer concerns or instrument-related issues to District Technical Specialists and Service Managers when additional support is required, ensuring timely resolution of complex problems. Maintain high standards of personal appearance, ethical behavior, and professionalism in all customer interactions. Demonstrate good judgment and uphold company values while representing the organization in the field. Operate within established expense guidelines for travel and living expenses. Responsibly manage company assets including vehicles (according to Corporate fleet policy), credit cards, travel advances, spare parts, test equipment, electronic devices, and all other company property.

High School diploma required with a minimum of 3 years' experience troubleshooting systems, instruments, or components. Must possess a valid Driver's License and be able to travel at least 50% of the time, including safely driving distances up to 8+ hours in various weather conditions.