IND Manager - Health - System Delivery

Job Title- IND System Delivery Manager I Solution Line- Health Solutions Position type- Full Time Work Location- Gurgaon Working style- Hybrid Cab Facility- Yes Shift Time – 12PM to 9PM People Manager role: Yes Required education and certifications critical for the role- B.Tech/MCA or relevant qualification Required years of experience – Minimum 8 years’ experience in relevant field AON IS IN THE BUSINESS OF BETTER DECISIONS At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed. INFORMATION ABOUT THE BUSINESS Aon Health and Benefits takes a long-term view of benefits management that aims to help companies achieve a balance between using benefits as a retention tool and managing escalating costs. These offerings include end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach. GENERAL DESCRIPTION OF ROLE: The primary responsibility of this role is to manage the day-to-day employee engagement, people management, performance management of team, External/Internal Stakeholder management, handling escalations, ensuring Quality controls etc. The SDM will oversee system deliveries, ongoing process improvements and will manage to agreed financial margins within the client commercial model. It is essential the SDM possess the ability to manage both internal and external priorities and their own capacity in this multi-functional role. Participating in innovation initiatives and drive results on continuous improvement. Ensure training to new configuration team members is done in the most efficient manner minimizing the ramp up required to be fully contributing to the team. Responsible for overseeing workload prioritization of team deliverables where conflicts arise. Review and ensure team communications are consistent and clear to internal and external stakeholders.

(List 6-10 major responsibilities in the role): Knowledgeable on Healthcare domain. Accountability for meeting KPIs across the service, including overview of ongoing key client projects Maintaining and continuously improving the overall quality of system delivery Ownership of the Change Order process for all regional Change Orders. Provision of final Impact Assessment and Estimates of effort/ costs. Subsequently ensuring all changes are implemented and tasks completed via the team delivering the change Working closely with the Business/Operations/Admin Team across different geographies to ensure output sent to the client is of a high quality and delivered within agreed timescales/SLAs. Liaising with third parties where necessary, to ensure work delivery is seamless to the client Financial awareness and management to margins and agreed metrics • Identifying new revenue opportunities and working with resource manager to pursue appropriately Managing the day-to-day business relationship in the region, including proactive communication and responding to client priorities. Monitoring and evaluating the quality of deliverables to the client, taking steps to improve quality as necessary Working closely with business/operations to establish and maintain client advocacy and a continuously enhancing client relationship Ensuring Demand Vs Capacity so that the team can be resourced effectively Acting as a coach to team members in the areas of client deliverables, specific client knowledge, etc. Ensuring smooth deliveries of all Implementation projects and Annual Enrolment projects for the clients working with PM/CSM. People and Performance Management for the team Participate as needed to facilitate debugging and root cause analysis with experienced resources. Ensuring 100% compliance for monthly 1-On-1