Bilingual Health Specialist (RN) (CDC, Remote)

Description & Requirements

Maximus is recruiting for a contact center, Bilingual, Health Specialist (RN) Registered Nurse, to support our CDC INFO (Center for Disease Control) program. CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals. CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics. The ideal candidate will thrive in a fast-paced contact center environment and be comfortable handling health-related inquiries. Strong listening, communication, and internet research skills are essential to follow established scripts and protocols, navigate approved resources, and provide clear, accurate, and professional guidance while maintaining quality and compliance standards.

Essential Duties and Responsibilities: - Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals. - Provides medical subject matter expertise. - Performs advanced database searches. - Composes documents, reports, and correspondence. - Documents all incoming inquiries. - Participates in special projects as required.

- High School diploma or equivalent with 2-4 years of experience. - May have additional training or education in area of specialization. - Must be fluent in English and specified secondary language.

Education, Experience and Skills - Experience in medical, scientific or public health discipline. - Clinical knowledge of and experience with CDC related topics. - Bachelor’s Degree in Nursing and current, active RN license are required. - Proficient internet search skills. - Working knowledge of Microsoft Office and ability to learn and utilize software applications. - Excellent listening, comprehension, communications (verbal and written), problem solving and c ustomer service skills. - Ability to work independently and communicate effectively. - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks. - Ability to speak and read English and Spanish clearly, professionally, and fluently. - Successfully pass a bilingual Spanish/English assessment. - Call Center or Telehealth experience preferred. - Must have a Smartphone which will be required only to log into Maximus systems, not for daily work activities. Equipment Requirements You will be required to provide your own equipment (computer, with webcam and a headset with microphone) during training only – after training, Maximus will provide equipment. ** Tablets, iPads, and Chromebooks are not permitted. Home Office Requirements - Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net) - Minimum 5mpbs upload speed - Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router - Private and secure work area and adequate power source - Windows or Mac Operating Systems OS for Windows | – Windows 10 or Windows 11 (11 is preferred) OS for Mac – Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment