Salesforce Administrator

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

Our Customer Support Technology Product and Program management team enables a global support organization and self-service ecosystem that supports our human advisors and millions of customers. We own the technology systems that power our support operations team, including our CRM (Salesforce Service Cloud), telephony/CTI integrations, knowledge workflows, dashboards/analytics, and continuous improvement of agent productivity and customer satisfaction. You’ll work closely with product and program management, support operations, engineering, data science, and more to deliver a compelling support experience.

Roku is committed to providing industry-leading customer support through intelligent, streamlined agent tools and world-class service experiences. We’re seeking a hands-on Salesforce Administrator to join our support technology team, build out our Service Cloud capabilities, and partner with engineering to deliver a best-in-class agent platform.

You will own the day-to-day administration and evolution of our Salesforce Service Cloud platform for support operations. Your responsibilities will include user management, configuration, automation, reporting, and support for existing integrations. You will serve as the administrator partner to agent teams and collaborate closely with engineering (Salesforce developers) and product teams on enhancements and integrations. This includes gathering requirements and delivering scalable platform improvements. The position is a high-impact role in a fast-moving support environment.

For California Only - The estimated annual salary for this position is between $153,100 - $178,900 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

How will I use AI at Roku?

At Roku, we don't just use AI, we work with it. AI agents and smart tools help power drafts, analysis, and repetitive workflows, while our people bring direction, judgment, and accountability.

We value curious, adaptable builders who can show how they've used AI, agents, or automation to move faster, improve quality, and scale their impact. Strong candidates can frame problems, guide AI-assisted work, validate output, and learn quickly. Above all, they bring curiosity, adaptability, and sound judgment.

For this role, that means staying ahead of Salesforce's AI direction. We want an admin who already tracks these changes, has a point of view on how they could speed up our Service Cloud work, can tell what’s ready to use and use it.

What you'll be