Senior Solution Engineer - AI Business Solution & Business Process

The AI Business Solutions division of the SME&C department’s Corporate segment (mainly small and medium-sized enterprises) is building a digital-first organization in collaboration with partners, led globally, with the aim of empowering customers through the unique value of Microsoft’s cloud, centered on generative AI technology. SME&C, one of the fastest-growing customer segments, is poised to become Microsoft’s next $100 billion business. As a member of local subsidiaries or digital sales centers worldwide, you will support customers in identifying and achieving their business goals through best-in-class digital engagement and co-selling with partners. You will also have opportunities to collaborate cross-functionally while practicing the shared priorities of SMC, generative AI technology, and digital sales culture: diversity and inclusion, well-being, sustainability, and learning. If you are passionate about customer-centricity and digital-first solutions powered by generative AI, and want to learn about the value we deliver daily to customers, partners, and each other, we invite you to join us. The SME&C AI Business Solution Business Process division is now recruiting Senior Solution Engineer (Dynamics 365 Sales, Service and PowerPlatform ). This role also specializes in Copilot solutions such as Dynamics 365, PowerPlatform, and Copilot Studio within the SME&C division. You will be responsible for some of the most important customers within corporate organizations. You will drive the momentum of digital transformation for customers, partners, and Microsoft by selling best-in-class cloud services and platforms to managed customers, which are strategic business priorities for Microsoft. Take this opportunity to hone your solution sales anda collaboration skills, deepen your expertise in Microsoft’s generative AI solutions such as Copilot and Agent, and accelerate your career growth. This role offers flexibility, with up to 50% remote work possible. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Microsoft employees have a growth mindset, innovate to empower others, and collaborate to achieve shared goals. Every day, we create a culture of inclusion based on the values of respect, integrity, and accountability, where everyone can thrive both at work and beyond.

Build Strategy Acts as the voice of the customer (VOC) by driving new feedback, blockers, insights, and resources (e.g., unified action tracker [UAT], technical feedback platform) across territories so they can be added and prioritized. Represents the customer to product teams (e.g., Engineering) to shape products and services by providing insights across the territory. Captures core customer compete knowledge across solution areas and delivers back to product and engineering teams to enhance team capabilities and develop compete strategies. Provides strategic, technical, and partner input based on Microsoft capability to contribute to strategy development, leveraging partner and competitor knowledge. Works with account teams to shape strategic customer win strategy and tailor unique Microsoft value messaging to audience. Monitors and analyzes action plans to promote customer usage of key/prioritized Microsoft solutions/products that support customer’s business outcomes. Identifies opportunities to promote usage. Assist in competitive positioning by articulating Microsoft’s differentiation and handling technical objections. Scale Customer Engagements Uses knowledge of customer context, cross-solution, or portfolio expertise, and technical and market/industry knowledge to build credibility with customers individually or at scale. Leverages knowledge of programs and investments and proactively engages with engineering, product, and support teams to remediate blockers. Helps ensure consistency and quality of engagements through adherence of standards and best practices ．