Advisor, Product Delivery

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Advisor, Product Delivery What does a successful Product Owner do at Fiserv? The Product Owner (PO) s responsible for maximizing the value delivered by the team and ensuring that the Team Backlog is aligned with customer and stakeholder needs. The PO is the team’s primary customer advocate and primary link to business and technology strategy. This enables the team to balance the needs of multiple stakeholders while continuously evolving the Solution. The PO represents the needs of customers and the business within a particular Solution domain, which is typically co-represented by a Product Manager. Together, they ensure that product strategy and implementation remain connected throughout the value stream. Serving as the ‘voice of the customer’ for the team entails a broad range of responsibilities. The PO must build and manage key relationships, synthesize information from multiple sources, maintain business alignment in the Team Backlog, and communicate effectively with a variety of audiences—all with a bias toward delivering, and learning, quickly. The PO is ultimately responsible for maximizing the value delivered by the Agile team, which requires the PO to ensure that the right solutions are built and that they are built the right way. However, the PO cannot accomplish this alone. Building the right solutions requires deep knowledge of business strategy, customer segments, market dynamics, and value stream economics. The PO establishes a close relationship with Product Management to derive these macro-level insights and apply them to specific product domains. Building solutions the right way requires Team and Technical Agility, DevOps practices, and a Continuous Delivery Pipeline. These technical capabilities determine the speed and quality with which value can be delivered, and the PO relies on the Agile team to provide them. The PO provides a crucial link in the bi-directional information flow between Product Management and the Agile team. As shown in Figure 2, the PO keeps the Agile team informed of the strategy that drives product design and keeps Product Management informed of the innovations that influence the evolution of product strategy. Customer feedback aligns thinking from strategy through execution and is accessible to all roles.

The PO, in close partnership with Product Management, applies a customer-centric mindset along with design thinking tools to guide the team toward delivering solutions that are desirable, viable, feasible, and sustainable. The PO must understand what solutions and experiences the teams can deliver. This practical insight is a valuable contribution to the vision and roadmaps that guide solution implementation. In collaboration with Product Management, System Architects, Delivery Management and other stakeholders, POs help guide the sequencing of features over time toward the best economic outcomes. Through their understanding of which problems need to be solved, which solutions would best solve them, and the feasibility of delivering those solutions, POs help ensure that the vision and roadmap are reflected in the Jira Project Backlog. The PO should communicate the vision and roadmap during PI Planning to ensure teams are aligned and ready to execute against them. It is the PO’s responsibility to ensure that they are well-formed and aligned with product strategy. The PO clarifies story details, applies user-story voice, ensures