Senior Quality Engineer (Product & Customer Quality)

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.   Senior Quality Engineer (Product & Customer Quality) Job Summary Lead quality assurance and customer quality activities to ensure products, processes, and systems consistently meet customer, regulatory, and organizational requirements. Drive continuous improvement initiatives, manage complex quality issues, lead cross-functional problem-solving teams, and serve as the key quality representative for customers, suppliers, and internal stakeholders.

Quality Management System Lead the implementation, maintenance, and continuous improvement of the Quality Management System (QMS) in compliance with ISO 9001, ISO 13485 (where applicable), customer-specific requirements, and applicable regulatory standards. Drive quality system effectiveness through audit readiness, compliance monitoring, and continuous process improvement initiatives. Provide guidance and mentorship to engineers, technicians, and functional teams on quality requirements and best practices. Customer Quality Management Act as the primary quality interface for assigned customers and lead customer quality reviews, issue resolution, and performance improvement activities. Manage customer complaints, quality escalations, and customer scorecard performance. Lead customer audits and coordinate responses for audit findings and corrective actions. Problem Solving & CAPA Lead complex investigations using structured problem-solving methodologies such as 8D, 5 Why, Fishbone, DMAIC, and Fault Tree Analysis. Drive CAPA activities and ensure timely implementation, effectiveness verification, and sustainable closure. Analyze quality trends and data to identify systemic issues and preventive improvement opportunities. Product & Process Quality Lead NPI, technology transfer, process validation, qualification, and manufacturing readiness activities. Review and approve PFMEA, Control Plans, Process Flow Diagrams, Work Instructions, FAI, PPAP, and validation documentation. Ensure effective control of non-conforming products, deviation management, and change control processes. Supplier Quality Support Collaborate with Supplier Quality teams to address supplier performance issues and drive corrective actions. Support supplier audits, qualification activities, and supplier quality improvement programs. Metrics & Continuous Improvement Monitor and analyze key quality indicators including: Customer PPM Internal PPM First Pass Yield (FPY) Scrap Rate Cost of Poor Quality (COPQ) Customer Complaints Audit Findings CAPA Effectiveness Lead Lean Six Sigma and operational excellence initiatives to improve product quality, process capability, and manufacturing efficiency. Risk Management Facilitate risk management activities including PFMEA reviews, process risk assessments, and mitigation plans. Ensure risks impacting product quality, compliance, and customer satisfaction are proactively identified and addressed. Leadership & Collaboration Lead cross-functional teams involving Manufacturing, Engineering, Operations, Supply Chain, and Customers to resolve quality issues. Provide technical leadership, coaching, and support to junior engineers and quality personnel. Present quality performance, risks, and improvement initiatives to management and customers.

Bachelor's Degree in Engineering, Manufacturing, Quality, Electronics, Mechanical Engineering, or related discipline. Minimum 5-8 years of experience in Quality Engineering