Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. Must have skills : SD-WAN Operations Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: We are seeking a Senior Network Engineer with strong expertise in Enterprise Networking, Cloud, Security, SD-WAN, and Network Automation to support and modernize enterprise network infrastructure. The ideal candidate will leverage AI-assisted operations (AIOps), intelligent observability, automation, and AI-ready infrastructure to improve network performance, security, and operational efficiency while supporting enterprise AI platforms.

Design, implement, and support enterprise LAN/WAN, Data Center, Cisco Nexus, Wireless, SD-WAN, and Hybrid Cloud environments. Configure, troubleshoot, and optimize Cisco Routing & Switching, F5 Load Balancers Support cloud networking across Azure and AWS and enable secure hybrid connectivity. Utilize AI-powered monitoring, observability, and AIOps platforms for proactive incident detection, predictive analytics, and faster issue resolution. Support connectivity for Microsoft Copilot, Azure OpenAI, AI Agents, and enterprise AI platforms by ensuring secure and scalable network infrastructure. Collaborate with Cloud, Security, DevOps, and Infrastructure teams to deliver scalable, resilient, and AI-enabled network services. Prepare technical documentation, support network modernization initiatives, and mentor junior engineers.

Enterprise Network Architecture & Operations Cisco Routing & Switching Cisco Nexus Cisco, Fortinet SD-WAN Cisco DNAC F5 BIG-IP Load Balancers Azure & AWS Cloud Networking Network Automation (Python, Ansible, Terraform, REST APIs) TCP/IP, BGP, OSPF, VLANs, QoS, VPNs Network Monitoring & Observability Preferred Skills AI-Assisted Network Operations (AIOps) Microsoft Copilot for IT Operations Azure OpenAI & AI Platform Connectivity ServiceNow and ITSM Integration Professional Attributes Strong troubleshooting, analytical, and problem-solving skills. Customer-focused with excellent communication and stakeholder management. Experience working with global teams in enterprise environments. Automation-first mindset with interest in AI-driven operations. Ability to lead technical initiatives and contribute to infrastructure modernization.

Bachelor's Degree in Engineering, Computer Science, Information Technology, Electronics, Telecommunications, or equivalent. 8+ years of experience in Enterprise Networking, Data Center, SD-WAN, Cloud Networking, Security, and Network Operations. Relevant certifications such as CCNP Enterprise, CCNP Data Center (ACI), Azure Network Engineer (AZ-700), AWS Advanced Networking, Palo Alto PCNSE, or Automation (Python/Ansible/Terraform) are preferred. AI Skill Highlights AI-Assisted Network Operations (AIOps) Microsoft Copilot & AI Productivity Tools Azure OpenAI & Enterprise AI Platform Connectivity Intelligent Monitoring & Observability Network Automation (Python, Ansible, Terraform, REST APIs) AI-Ready Infrastructure & Hybrid Cloud Networking Infrastructure Modernization & Predictive Operations 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and