Ticketing Manager, VIP Nation International

Location: Farringdon, London Reports to: Director of Ticketing Operations and Fan Experience Working Hours: Full time Job Type: Permanent Role Description VIP Nation International provides world class VIP package solutions for a wide range of artists and their fans on tours across EMEA and special events. Alongside global event organisers, VIP concepts and products are developed to offer an elite fan experience for some of the biggest artists in the world. In this role you will be responsible for managing the VIP ticketing element for specific international tours across EMEA at all levels. Managing the tour end to end from a VIP ticketing aspect, ensuring delivery is precise and VIP package sales are maximised. You will need to possess a good background in ticketing, having already previously held roles such as Ticketing Manager, Client Account/Service Manager or similar within the industry, tour ticketing at a promoter level is a bonus. Exceptional organisational skills, be detail oriented, commercially driven and able to work on multiple projects simultaneously are essential to succeeding in this role.

Competencies / Skills / Knowledge / Experience A strong understanding of ticketing operations and sales within live events, including having managed inventory for multiple shows at the same time. Previous experience on reporting within a ticketing environment and used programs such as Excel at an advanced level or more. Experience optimising the customer journey and improving the fan experience. Having worked with major ticketing agents such as Ticketmaster (not essential). Having ticketed events not limited to the UK and Ireland (not essential). Strong interpersonal skills, with the ability to work effectively with internal and external stakeholders across multiple countries. Behaviours The following attributes determine how the role will be carried out and are required to be a success Proactive and can demonstrate initiative, drive and commitment to achieve objectives. Ability to work accurately and effectively to meet deadlines Ability to work independently as well as a team, with a high level of responsibility. Commercially minded and confident enough to lead on ideas taking ownership of projects. Great at problem-solving through creativity or analytical thought. What the role includes Lead end-to-end VIP ticketing for tours and events- overseeing volume, allocations, seating plans, and holds with promoters, local teams, venues and third-party vendors. Manage event set up in EOS, including set-up forms, pricing charts, inventory optimisation, and closing sales across multiple schedules and time zones. Collate sales data from Ticketmaster UK, other UK and European / worldwide ticket vendors and distribute reports on an agreed schedule to VIP Nation, LN Ticketing, Promoters, Agents and Artist Management. Oversee non-Ticketmaster stock dispatch plans and handle sales data collection, reporting and mark backs across EMEA. Assist where needed with VIP Nation International’s Client Services team on proposals to secure new business. Assist in executing marketing plans with fellow Live Nation teams, build and maintain VIP Nation EMEA webpage. Collaborate with the VIP Nation International Customer Service Manager to ensure fan ticket inquiries, escalations, accessibility requests and refunds are fittingly supported by the Ticketing function. Analyse customer and client feedback to constantly find ways in improving the fan experience. Attend select events to support the on-site VIP ticketing operations. Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to