Senior Manager - Production Support Services

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Summary: CVS Health is seeking a Senior Manager - Production Support Services, where you’ll serve as the Managed Services Statement of Work (SOW) Governance and Shared Services Operations Support Manager for Aetna Technology Shared Services Advanced Technology (SSAT) team. In this pivotal role, you’ll help ensure the integrity and efficiency of our Application Production Support services by managing contract governance, auditing compliance, and supporting the full contract lifecycle as well as managing various related operations processes.   You’ll collaborate with internal stakeholders and vendor partners to maintain high standards of service delivery, mitigate risks, and ensure alignment with governance controls. If you thrive in a structured, fast-paced environment and enjoy working at the intersection of technology, operations, and vendor management—this role is for you.

7+ years of production support experience or related support role in technology 3+ years of data analysis and reporting using tools like QuickBase, Excel, and PowerPoint. Able to manage sensitive information with discretion 2+ years experience validating compliance with contract terms and operational processes   Preferred Qualifications: Experience in contract administration Experience with process auditing, documentation, and coordination Adept at understanding terms of the Statement of Work and articulating contract terms in a manner that is easily understood Experience drafting and reviewing contract documents to ensure all necessary clauses and details are included and unambiguous is a plus Familiarity with Managed Services operating models within an Information Technology Production Support healthcare organization Familiarity with ServiceNow APM and basic contract lifecycle management Detail-oriented, organized, and adaptable Able to manage multiple priorities and build strong relationships in a collaborative, fast-paced environment   Education: Bachelor’s degree or, equivalent experience (HS diploma + 4 years relevant experience) Pay Range The typical pay range for this role is: $75,400.00 - $165,954.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program.    Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and