Defect Manager

DB Global Technology is Deutsche Bank’s technology centre in Central and Eastern Europe. Since its set-up in 2013, Bucharest Technology Centre (BEX) has constantly proven its capacity to deliver global technology products and services, playing a dynamic role in the Bank’s technology transformation. We have a robust, hands-on engineering culture dedicated to continuous learning, knowledge-sharing, technical skill development and networking. We are an essential part of the Bank’s technology platform and develop applications for many important business areas.

1. Defect Lifecycle Management & Prioritization Proactively monitor and analyze feedback  from user channels, automated tests, and manual testing efforts to accurately identify, reproduce, and document software defects. Take ownership of defect creation, tracking, and status updates  within our defect management tools (Jira, Confluence), ensuring accuracy and completeness. Facilitate collaborative defect triage and prioritization sessions  with development, testing, and product teams to align on impact, severity, and resolution timelines. 2. Reporting, Analysis & Root Cause Elimination Generate insightful periodic reports  on defect status, trends, and team performance, providing clear visibility to all stakeholders. Perform in-depth analysis of defect patterns  and historical data to identify root causes and systemic issues. Lead and facilitate Root Cause Analysis (RCA) sessions  with relevant teams to devise and implement effective preventative measures and process improvements. 3. Communication, Collaboration & Stakeholder Alignment Provide timely and transparent status updates  to all levels of stakeholders, ensuring alignment and managing expectations effectively. Actively participate in Agile ceremonies  (stand-ups, sprint reviews, retrospectives) and dedicated quality review meetings, representing the voice of quality and defect status. Proactively manage stakeholder expectations  and navigate conflicting priorities related to defect resolution, fostering a collaborative and solution-oriented approach. 4. Process Optimization & Quality Enhancement Champion and support the continuous evolution of testing standards  and Agile quality practices across the development lifecycle. Drive initiatives aimed at reducing defect injection rates  in future releases and improving overall product quality proactively. Identify potential risks associated with critical defects  and collaborate with teams to develop robust mitigation and contingency strategies. 5. Knowledge Sharing & Team Enablement Develop and deliver training sessions  to mentor team members on defect management processes, tooling best practices, and effective defect reporting. Maintain comprehensive and up-to-date documentation  of defect management workflows, lessons learned, and team guidelines.

Proven experience (5+ years) in QA, defect management, or a similar quality assurance role. Expert-level proficiency  with defect tracking tools (Jira, Confluence) and experience configuring workflows. Strong understanding and practical experience with Agile methodologies (Scrum, Kanban). Exceptional analytical, problem-solving, and critical thinking skills with a keen eye for detail. Outstanding written and verbal communication abilities, capable of translating technical issues into business impact. A collaborative spirit with a demonstrated ability to work effectively across diverse cross-functional teams. A highly proactive mindset, continuously seeking opportunities for improvement and dedicated to fostering a culture of quality. Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.   Well-being & Benefits Emotionally and mentally balanced: We support you in dealing with life crises, maintaining stability