Market President, Primary Care

Become a part of our caring community   The Market President leads Senior Focused Primary Care clinical operations in a multi-physician centers or clinical group setting, typically overseeing multiple centers within a market. This role is responsible for developing and executing a value-based market strategy, aligning with the overall goals of the Primary Care Organization. The Market President leads operations and ensures the smooth operation and performance of centers within their assigned accountability, handling a range of administrative, operational, growth, retention, and leadership tasks. This role partners closely with a dyad medical leader for the market as well, ensuring both the operational and clinical objectives are met. The market president role requires a strategic mindset, financial acumen, relationship-building and talent-developing proficiencies, strong organizational skills, communication competencies, and a passion for patient care.

Leadership & Operational/Organizational Management: Assume responsibility for the financial performance (P&L) of the market, including membership growth and retention, clinic margin performance drive through value-based care (VBC) objectives and cost efficiency initiatives. Responsible for overseeing and driving the projected growth rates and profitability performance of centers within the market. Develop strategic relationships in collaboration with PCO contracting team with health plan payers, brokers, and community partners in the market, with sensitivity to potential partnership & growth opportunities. Proficiency in monitoring and analyzing key performance indicators (KPIs) such as Membership, Retention, Patient Engagement, Access, Scheduling, Referral turnaround time, phone abandonment rates, PCP/voluntary alignment change forms, and more. Monitor, manage and drive strategy from data analytics, scorecards, cost & utilizations, HCC coding, and NPS Scores, focusing on patient satisfaction and performance improvement to ultimately enhance patient outcomes and reduce downstream utilization. Supervision and management of operational staff - guiding them on performance expectations and supporting their development, effectively executing organizational change management. Ensure the market’s team of healthcare professionals and support staff are trained in the principles and practices of value-based care. Engage in recruitment of operational and clinical staff, develop internal leaders, institute broad career pathing, prioritize succession planning, and foster continuous learning and improvement. Responsible for contributing to leadership and financial discussions during regular meetings with operational and clinical leaders, utilizing exceptional presentation and facilitation skills to simplify complex information and engage audiences. Clinical/Patient Experience: Manage outpatient care teams to maintain high patient satisfaction, enable the best patient outcomes, and establish a strong brand in the community. Ensure high levels of patient satisfaction by addressing clinician performance issues, in collaboration with clinical leadership; fosters a patient-centric environment in alignment with our CARE standards Focus on patient outcomes and integrate VBC (Value-Based Care) principles into daily operations, ensuring operational and clinical excellence to meet and improve patient quality and outcomes. • Oversee successful market patient service recovery opportunities, as needed, and any clinician concerns are discussed with clinical leadership to define any follow up action. • Maintain an awareness of the competitive health care environment within the market and respond appropriately to any concerns. • Maintain strong relationships with payer partners and local hospital systems • Oversee successful market execution of quality gaps closure, including medication adherence • Identify, partner and build clinical specialty network within market,