Senior Manager, Veeva RIM Configuration Engineer

SUMMARY At Pfizer we make medicines and vaccines that change patients' lives with a global reach of over 780 million patients.   Within Digital R&D Creation Center, the Veeva RIM team is responsible for defining the strategy and leading the delivery of the Veeva RIM product suite to end users. This includes the operation, implementation, and integration of Veeva RIM solutions that address R&D business processes effectively. At Pfizer, Veeva RIM product suite includes all modules including Registrations, HA Correspondence, Submissions & Publishing. The Senior Manager, Veeva RIM Configuration Engineer, is a senior hands-on configuration expert and domain-level solution lead responsible for complex configuration design, configuration quality, and lifecycle management of Pfizer’s global Veeva RIM product suite across assigned domain(s). As a core member of a SAFe Agile team delivering Veeva product releases, this role partners closely with Product Management, Business Owners, Regulatory Operations, Data Management, the department Technical Lead, Platform Services, Enterprise Architecture Management (EAM), Quality, and validation partners to translate business needs into secure, scalable, compliant Vault RIM capabilities. The role ensures configuration solutions align with established platform architecture, security, compliance, and release standards while driving high-quality delivery through design governance, reusable configuration patterns, release planning and execution, change control, and computerized system validation (CSV) expectations.

RESPONSIBILITIES Vault Configuration Oversight & Solution Design • Lead and provide hands-on expertise in Vault RIM configuration across assigned domain(s) (objects, page layouts, lifecycles, security, business rules, user roles, and workflows) to support global regulatory business processes. Apply advanced SDK expertise to deliver compliant customisations, integrations, and scalable product enhancements that meet evolving business and regulatory needs. Own the end-to-end release impact assessment process for Veeva Vault RIM, evaluating vendor release changes against configured capabilities, integrations, custom developments and regulatory business processes, and coordinating required updates, testing and risk mitigation activities. Elicit, analyze, and document requirements; translate into configuration specifications and traceable user stories/acceptance criteria . Partner with Technical Lead, Platform Services, and EAM to ensure solution designs are consistent with platform standards, security, and compliance expectations. SAFe Delivery, Release Planning & Execution • Serve on a SAFe Agile team and contribute to PI planning, backlog refinement, sprint execution, and Veeva product release readiness activities. • Own end-to-end delivery of configuration changes from intake through build, test, deployment, and hypercare; manage scope, dependencies, risks, and stakeholder communications. • Coordinate and assign configuration work across the agile team (functional work allocation to meet sprint/release commitments). Validation, Quality, and Compliance (CSV) • Partner with Quality and validation teams to ensure Vault RIM changes are delivered in compliance with CSV expectations (e.g., GxP as applicable), including documentation, traceability, and audit readiness. • Support test strategy and execution (UAT/functional/regression) and ensure defects are triaged and resolved effectively. Integration, Data, and Reporting Enablement • Collaborate with integration and data teams to enable end-to-end processes across the Veeva RIM and adjacent platforms including data flows and operational reporting needs. • Contribute to troubleshooting and root-cause analysis across environments; recommend sustainable fixes. Stakeholder Partnership, Technical Guidance, and Standards • Serve as a trusted advisor to Product Owners and business stakeholders;