Solutions Delivery Manager - Bordeaux, France

Airbus International Services (AIS) is a subsidiary wholly owned by Airbus Helicopters, the world-leading rotorcraft manufacturer. AIS is based in Dublin, Ireland. Established in 2010, Airbus International Services has been supporting Airbus Helicopters, Airbus Commercial, Airbus Defence & Space, ATR and Satair, with high quality services delivered by experienced and highly skilled professionals deployed worldwide (50+ countries). AIS has three business lines, dedicated to supporting our groupwide customers: Helicopter Technical Operations supporting Airbus Helicopters;  Aircrew Assistance supporting Airbus Helicopters and ATR; Airplane Operations supporting Airbus Commercial, Airbus Defence and Space, ATR, Satair;  AIS’s Technical Support activity offers versatile and innovative solutions to our customers regulatory and business needs. Our strong customer-focused ethic coupled with our reactivity and flexibility will help our customers excel. Our services are provided exclusively to Airbus Group entities and affiliates. In this environment we are looking for a Solutions Delivery Manager   to join our team. The selected candidate will support the Satair’s team in charge of IMS Solutions Delivery EMEA and Americas, and will be deployed in Bordeaux, France at the earliest possible start date.  Reporting to the AIS Head of Airplane business line and Satair’s Head of Solutions Delivery EMEA and Americas you will be working with our colleagues worldwide. You will be based off-site at one of our external Airline and MRO customers, being responsible for the lifecycle of complex Managed Solutions.  As a Solutions Delivery Manager, you are the bridge between the Solutions customers and Satair’s internal functions, ensuring operational performance in-line with contractual standards.  You have the opportunity to lead continuous improvement initiatives that ensure seamless interaction between internal and customer operations whilst gaining priceless experience throughout the value chain. Job title Solutions Delivery Manager Reporting to Head of Airplane Business Line Job objectives Support SATAIR Solutions Delivery team Ensure IMS (Integrated Material Services) contract and cost target fulfilment Ensure integration in customer processes Ensure customer satisfaction  Ensure parts availability at time of need Primary responsibilities The selected candidate will join Airbus International Services (AIS) and will support Satair Customer in Bordeaux during the full duration of the mission. As a consequence, he/she will work in close cooperation with Satair Solution Delivery team in Hamburg. Manage operations according to contract Lead the local team delivering the IMS service Manage day-to-day IMS service operations Manage integration within the customers operations and ensure appropriate information flow throughout the Satair organisation & supply chain Provide high quality responses related to any customer or internal requests Generate and Support the ramp up plan for programme start or new fleet integration Provide inputs to and monitor operational KPIs Manage related interfaces Perform customer stakeholder management and act as antenna for any kind of information that should be brought back into the internal organisation. Ensure close cooperation with the internal Satair functions Ensure close cooperation with the internal Airbus functions, in particular the CSD & Field Service community. Ensure best practice exchange with the other customer teams and support in bottleneck situations. Ensure cost efficiency Provide high quality input for internal budgeting such as yearly AOP and Forecasts as required. Manage/support any relevant continuous improvement activities. General Comply with Satair’s mission, values and Quality Management procedures Comply with AIS and Satair’s guidelines on Ethics & Compliance Understand, share and live the Satair values Keep the direct reports informed of the status of