Manager, Data Platform Governance & Operations

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

The Manager, Data Platform Governance & Operations is the strategic and operational leader of enterprise data governance, responsible for building and scaling governance infrastructure across Snowflake, AWS, and emerging data platforms. You will lead a small, high-performing team that includes senior engineers, oversee compliance and cost strategy, and partner with platform, engineering, and business teams to enable governed, self-service data access at scale. This role bridges governance policy, platform engineering, and organizational leadership. You will own the vision and execution of a code-first governance discipline, establish data governance culture, manage platform economics, and lead hiring and mentorship of technical talent. Success means embedding governance as an enabler, not a blocker, across hundreds of internal and external data consumers. Key Collaborators: Data Engineering, Data Governance, SOX, AI/ML teams Key Responsibilities Strategic Governance & Platform Leadership Define and evolve the enterprise data governance strategy, including RBAC patterns, compliance frameworks, cost optimization, and AI/ML data governance maturity roadmap Own the Snowflake and AWS platform governance architecture, ensuring security, compliance, cost efficiency, and self-service enablement across environments Partner with platform and engineering teams to embed governance capabilities (RBAC, network security, data masking, Iceberg integration) into Snowflake, AWS, Athena, and emerging platforms Establish governance foundations for AI/ML initiatives, including Snowflake Cortex model governance, data lineage for AI pipelines, responsible data use policies, and Snowpark ML asset management Governance Operations & Compliance Operationalize enterprise data governance standards through automation, policies, and controls across Snowflake and AWS platforms Own SOX compliance execution, including access controls, audit evidence generation, segregation-of-duties monitoring, and continuous compliance validation Manage data catalog operations and metadata governance, ensuring accurate lineage, PII tagging, data masking policies, and stewardship practices across domains Monitor governance adherence and compliance posture through automated reporting, anomaly detection, and visibility dashboards Platform Economics & Cost Strategy Own Snowflake and AWS platform cost management, including warehouse sizing strategy, compute optimization, cost attribution models, and chargeback frameworks Establish cost observability through resource monitors, query tagging, and governance-driven cost reduction initiatives Measure and report on platform ROI, governance impact (audit reduction, compliance velocity), and cost trends to leadership Team Leadership, Hiring & Organizational Development Build and mentor a high-performing governance team, including hiring senior technical talent, defining career paths, and fostering a culture of continuous learning Partner with team members on platform architecture decisions, code reviews, and technical problem-solving Establish scalable governance practices that enable the team to grow from 3 to 5 engineers to support emerging organizational needs Self-Service Enablement & Stakeholder Management Drive adoption of governed data products and self-service access models across the organization Support onboarding of new teams and data domains through