Lead Certified Medical Assistant - Mat-Su Palmer Urgent Care

Why Join Us? Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work Benefits You Can Count On – Medical, dental, vision, and life insurance coverage Work Hard. Recharge Often. – Generous PTO and extended illness benefits Invest in Your Future – 401(k) with company match Grow With Us – Career development, learning opportunities, and advancement pathways We Invest in Your Success – Licensure and certification reimbursement for eligible roles Student Loan Support – Assistance available for eligible roles Your Wins Deserve Recognition – Employee rewards and recognition programs A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance. Great people. Great benefits. Meaningful work. Join us and make an impact. Mat-Su Palmer Urgent Care Address: 209 Evergreen Avenue | Palmer, AK | 99645 Hours of Operation: Monday-Friday 8:00AM-6:00PM | Saturday-Sunday 8:00AM-5:00PM Job Summary The Medical Assistant Lead - Urgent Care Center supports daily operations of the Urgent Care Center by serving as the primary on-site resource for staff training, competency development, and workflow support. The Medical Assistant Lead mentors and orients new team members, reinforces adherence to clinical protocols and regulatory requirements, and promotes a consistent, patient-centered care environment. The Medical Assistant Lead collaborates with center leadership to ensure high-quality service delivery, reliable processes, and a cohesive clinical team. Essential Functions Performs ongoing training, orientation, and competency development for clinical staff, supporting new hires through the initial training period and facilitating ongoing skills reinforcement. Communicates coaching points, workflow guidance, and feedback in a professional and supportive manner that reflects organizational values. Conducts competency evaluations for clinical service representatives and Medical Assistants at hire and annually; identifies skill gaps and assists with remediation plans. Maintains new-hire training documentation, supports chart audits, and assists with quality assurance activities to promote accuracy and compliance. Maintains an advanced working knowledge of the electronic medical record and partners with appropriate team members to support best practices, documentation standards, and workflow consistency. Ensures team members receive appropriate training for their assigned roles and escalates training needs or performance concerns to the Practice Manager or training team as appropriate. Serves as the site lead for compliance activities, including but not limited to laboratory standards, X-ray safety, OSHA requirements, and regulated waste handling. Assists with operational needs by traveling to other Urgent Care Center locations to provide training, coverage, or workflow support as required. Performs all responsibilities of the Medical Assistant role, including patient triage, specimen collection, point-of-care testing, EKGs, wound care, medication administration within scope, immunizations, and documentation in the electronic health record. Works 12-hour shifts, including weekends and rotating holidays, based on operational needs. Performs other duties as assigned. Maintains regular and reliable attendance. Complies with all policies and standards.

3-5 years of experience working as a Medical Assistant in a healthcare setting required Experience in an urgent care, emergency care, or ambulatory care setting preferred Knowledge, Skills and Abilities Skill in effective communication with patients, providers, and colleagues in a fast-paced clinical setting. Ability to demonstrate accountability, professionalism, and strong clinical judgment. Knowledge of Medical Assistant procedures including triage, specimen collection, point-of-care