Senior IT Support Analyst

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

We are seeking a Senior IT Support Analyst to provide high-touch, time-sensitive technical support to TD Securities Global Markets, Trading, Sales, Research, and front-office clients in Toronto. Reporting to the Manager of IT Operations, this role replaces an existing Trade Floor support position and is responsible for daily desk-side, telephone, and remote support across the trading environment. The technician will troubleshoot and resolve endpoint, market data, trading application, voice, mobility, printing, connectivity, and access issues; prepare and deploy devices; complete technology requests; and coordinate rapid restoration with internal technology teams and vendors. The environment includes Windows 11, Microsoft 365, Dell and Lenovo workstations and laptops, multi-monitor trading desks, Bloomberg peripherals, network printers, corporate mobile devices, BYOD, virtual desktops, remote-access technologies, trading turrets, and market-information displays. KEY ACCOUNTABILITIES Provide proactive, high-touch desk-side and remote support to traders, sales professionals, executives, research teams, and investment-banking users, prioritizing issues that may affect trading activity, client service, regulatory obligations, or business continuity. Monitor and triage requests received through ServiceNow, the Trade Floor support mailbox, telephone support line, Teams, and direct walk-ups; maintain accurate ticket notes, ownership, priority, client communications, and closure details. Diagnose Windows, hardware, software, network, authentication, performance, printing, audio, video, and peripheral issues using structured troubleshooting and root-cause analysis. Support trading workstations, laptops, docks, Bloomberg keyboards, multi-monitor configurations, webcams, headsets, trading turrets, desk phones, televisions, market-information displays, network printers, and other specialized front-office equipment. Provide first-line support for Bloomberg, Microsoft 365, web-based and locally installed trading applications, market-data tools, collaboration applications, browser-based platforms, and approved front-office utilities. Build, image, configure, deploy, refresh, upgrade, and decommission Windows 11 desktops and laptops; complete BIOS, firmware, driver, Microsoft 365, security, and application updates and validate business readiness before handoff. Complete workstation moves, adds, and changes, including pre-market setup, cabling, network connectivity, monitor layouts, peripheral reconnection, post-move testing, and asset-record updates. Support user onboarding, transfers, departures, access requests, Active Directory groups, account lockouts, Windows Hello for Business, BitLocker, multifactor authentication, application entitlements, and approval workflows. Troubleshoot wired and wireless connectivity, VPN, Citrix and virtual desktop sessions, Remote Access Points, remote desktop, home-office connectivity, and related authentication issues. Support corporate mobile phones and approved BYOD devices, including enrolment, Intune compliance, Outlook, Teams, BlackBerry Work, contact