Solutions Design IT Specialist (SAP Business Objects Technical Support Analyst)

Pay Details: $ 96,900 - $136,800 CAD This role is temporarily eligible for a pay premium above the posted salary range that is reassessed annually. You are encouraged to have an open dialogue with your recruiter who can provide more specific pay details for this role. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

ROLE SUMMARY We are seeking a highly motivated SAP Business Objects (BO) Technical Support Analyst to provide production support, administration, troubleshooting, and maintenance of the SAP BusinessObjects Business Intelligence (BI) platform. The successful candidate will work closely with business users, data teams, developers, and infrastructure partners to ensure the stability, performance, and availability of enterprise reporting solutions. This role requires strong technical expertise in SAP BusinessObjects tools, report troubleshooting, security administration, data connectivity, and incident management. KEY ACCOUNTABILITIES Production Support & Incident Management Provide Level 2 and Level 3 support for SAP BusinessObjects environments. Investigate and resolve production incidents impacting reports, dashboards, and BI platform services. Perform root cause analysis for recurring issues and implement preventive measures. Monitor system health, report schedules, and platform performance. Support incident, problem, and change management processes following ITIL best practices. SAP BusinessObjects Administration Administer SAP BO platform components including: Central Management Console (CMC) Central Management Server (CMS) Web Intelligence (WebI) Crystal Reports BI LaunchPad Manage user access, security groups, folders, and permissions. Perform platform upgrades, patches, and maintenance activities. Configure and support report scheduling, publications, and report distribution. Report & Data Support Troubleshoot report performance and data refresh issues. Support Web Intelligence and Crystal Reports development teams. Validate report accuracy and data integrity. Analyze SQL queries and database interactions to identify performance bottlenecks. EXPERIENCE & EDUCATION Bachelor's degree in Computer Science, Information Technology, or related field. 7+ years relevant experience 3+ years of experience supporting SAP BusinessObjects BI environments. Hands-on experience with: SAP BusinessObjects BI Platform Web Intelligence (WebI) Crystal Reports BI LaunchPad CMC Administration Experience troubleshooting report scheduling and publication issues. Strong SQL and database query skills. Experience with relational databases such as Oracle, SQL Server, SAP HANA, or DB2. Understanding of ETL and data warehouse concepts. Experience with incident and change management processes. Technical Skills SAP Technologies SAP BusinessObjects BI Platform Web Intelligence (WebI) Crystal Reports BusinessObjects Universe Design Tool (UDT) Information Design Tool (IDT) BI LaunchPad SAP HANA SAP BW Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million