Senior Technical Service Advisor – French

Senior Technical Service Advisor – French This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

At HPE Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the HPE Juniper Way. Key objectives The Advanced Services team provides exceptional outcomes and remarkable customer experience through "forward-looking" technical services to optimize network reliability and performance for designated customers. We are passionate about enabling our customers towards a fast, risk-free deployment of network services. We assist our customers in evaluating networks for performance, scalability, and security and provide recommendations on network configurations and topologies to improve operational performance and identify/ mitigate major risk areas. Partnering on short-term projects such as recommendation and implementation of new HPE Juniper software and hardware features in the customer's network. Key responsibilities include the following, but are not limited to: ·      This role requires you to be a customer advocate within HPE Juniper and be a single point of contact for the customer for all post-sales service needs ·      Stay in alignment with the customer and accounts team concerning the services sales and delivery. ·      Help support cases resolved as per SLAs and expedite/escalate critical issues among HPE Juniper technical support teams. Provide relevant technical inputs to facilitate and expedite escalated problem resolution. ·      Proactively escalates and brings people with required expertise together to bring critical and important issues to closure. ·      Act as an interlock between Customer and HPE Juniper Professional Services, Advanced Services, and Education Services for the services to be delivered to the customer. ·      Engages on the major projects for service requirements, risk management, and expectation setting with the account team, partners, and customers. ·      Conduct Periodic reviews with the customer on HPE Juniper service delivery metrics, SLA, and quality. ·      Establish a customer-specific operational status and reporting framework (preferably using ITIL), and lead in the delivery and presentation of status reports. ·      Uses technical knowledge to review and assess open software defects. Discovers potential risks associated with the deployment plans and partners with the customer to develop mitigation plans. ·      Assist the customer in making use of proactive consulting services such as technical analysis and recommendations (Impact assessment and analysis, health check analysis, software upgrade analysis, config review, etc…) ·      Partners with Customers in conducting periodic HPE Juniper product health checks and Configuration/Design reviews to