Infrastructure Field Lead (m/f/d)

Ref. 121244 – Infrastructure Field Lead (m/f/d)   NOTHING RUNS LIKE A DEERE!   At our Bruchsal site, the European Parts Distribution Center (E‑PDC) serves as the central hub supplying all John Deere sales partners across Europe, Africa, and the Middle East, as well as international spare parts warehouses. Around 700 employees work together to keep everything running smoothly. #wearebruchsal     Our department IT is looking for a   Infrastructure Field Lead (m/f/d)   Digital Workspace Experience (DWE) Field Services is the organization responsible for delivering reliable, secure, and business-focused IT services across John Deere locations. The team serves as the bridge between local business needs and global IT platforms, ensuring employees can work productively through effective support, infrastructure operations, and technology-enabled solutions.     What You´ll Get:

modern and flexible working, hybrid and mobile working, part-time options, shared-leadership and much more.   excellent benefits, such as employer-funded occupational pension / life cover / income protection benefits.  further benefits such as subsidized Company Bike, FamPlus and much more  an attractive compensation package including variable pay program

In addition to the gross monthly salary, the salary for this position (full-time) consists of various special payments. Depending on your experience, you can expect an annual starting salary of between 92.169 ​ ​and ​ ​ 138.24 EUR in this position.     Your Responsibilities:

Lead onsite infrastructure support services, including compute devices, printers, scanners, conference room technology, and other end-user infrastructure Prioritize and manage infrastructure projects, service requests, and operational activities based on business value, customer impact, service commitments, and operational risk Provide technical guidance and local coordination for infrastructure deployment, maintenance, support, and continuous improvement initiatives Act as the primary liaison between business stakeholders, end users, enterprise IT teams, product teams, vendors, and management to ensure effective communication and service delivery Own and enhance local infrastructure service delivery, driving operational performance, service metrics, customer satisfaction, and adoption of standardized solutions and automation Coordinate location-specific initiatives in partnership with local and global IT teams, product teams and Business Capability Areas Collect and translate business requirements through interviews, workshops, document analysis and workflow review

Minimum 3 year of experience in a business or industry environment, supporting business or technology implementation programs and working with IT infrastructure, including networks, desktop environments, scanners, and printers Fluent English and German language skills Subject matter expertise with appropriate business processes, mainly in the parts warehouse environment Strong understanding of technical terms, processes and practices for products within scope Ability to use analysis to prioritize business value, customer impact and operational improvement opportunities Customer-focused communication style with the ability to work effectively with technical and non-technical partners

Proven communication skills; highly credible with consumer/customers; proven customer focus, empathy and design thinking. Highly collaborative and ability to influence without authority; proven ability to develop productive working relationships with both technical and non-technical partners, proven ability to manage multiple stakeholder views, opinions and needs Presentation skills as well as customer, stakeholder and vendor coordination Experience in project risk, issue management and business requirements analysis

Education: Ideally you will have