ServiceNow Technical Product Manager

Ecolab is seeking a highly experienced Technical Product Manager, ServiceNow Source-to-Pay (S2P) to serve as the technical product owner and strategic advisor for our ServiceNow-based Accounts Payable and Procurement solutions. This role will bridge business objectives and platform capabilities by partnering closely with Finance, Procurement, and IT stakeholders to deliver scalable, efficient, and compliant Source-to-Pay experiences. As the technical lead for ServiceNow S2P, you will help shape product strategy, evaluate technical solutions, guide roadmap prioritization, and ensure platform health across integrations, workflows, and user experiences. You will provide technical leadership throughout the product lifecycle while balancing business needs, platform capabilities, long-term maintainability, and operational excellence. Reporting to the leader of Technical Product Ownership within the ServiceNow Platform Organization, this role offers significant visibility and the opportunity to influence the future of AP automation, supplier engagement, and Finance technology at Ecolab. What's in it For You Opportunity to shape the future state of Ecolab's ServiceNow Source-to-Pay capabilities. Partner directly with leaders across Finance, Procurement, and Technology. Drive strategic initiatives focused on AP automation, touchless invoice processing, supplier enablement, and AI-driven operations. Work within a mature ServiceNow Center of Excellence and collaborate with platform architects, delivery teams, and business stakeholders. Influence enterprise-wide technology decisions supporting critical financial operations.

Serve as the Technical Product Leader for Source-to-Pay Partner with business product managers and business stakeholders to translate operational requirements into scalable ServiceNow solutions. Evaluate proposed business solutions and provide guidance regarding technical feasibility, maintainability, and platform alignment. Identify risks, dependencies, and technical tradeoffs before development begins. Facilitate design discussions and build consensus across Finance, Procurement, and IT teams. Drive Product Delivery Excellence Collaborate with delivery managers and development teams on backlog prioritization, estimation, and roadmap planning. Participate in sprint planning, backlog refinement, peer reviews, and user acceptance testing activities. Ensure technical quality and alignment throughout delivery and deployment activities. Remain actively engaged throughout implementation and go-live support. Own ServiceNow S2P Platform Health Monitor platform performance, integrations, and operational metrics. Oversee integration points between ServiceNow and ERP systems, primarily SAP. Analyze exception trends, transaction errors, and data quality issues to proactively identify improvement opportunities. Coordinate resolution efforts with technical and business teams. Advance Product Strategy and Innovation Maintain awareness of ServiceNow platform enhancements and emerging capabilities relevant to Finance and Procurement. Develop recommendations for future investments and roadmap priorities. Support initiatives focused on: Touchless invoice processing Supplier portal expansion Exception reduction AI-assisted Accounts Payable workflows Process automation and operational efficiency Location: St. Paul, MN (Hybrid) Minimum Qualifications Bachelor’s degree in computer science, Engineering, Information Systems, or related technical discipline. 10 years of experience in enterprise platform management, product management, or related technology roles. Significant hands-on experience with the ServiceNow platform. Experience supporting Source-to-Pay, Accounts Payable, Procurement, or Finance Operations processes. Working knowledge of SAP or another enterprise ERP platform. Experience managing integrations between ERP platforms and ServiceNow solutions. Understanding of data management concepts supporting