Associate/ Sr Associate/ Manager - Patient Support Programs

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.  Lilly has identified Patient Support Programs (“PSPs”) as one of several core capabilities needed to ensure successful launches of our products. We are investing in building a service ecosystem to discover and respond to the individual holistic needs of our patients. Through authentic one-to-one relationships, we seek to create an invaluable resource for patients and build the trust necessary to deliver the meaningful experiences inherent in the promise of our brands and of Lilly. Reporting to the Lilly Canada PSP Lead, this role will be responsible for the development of strategy and operational implementation supporting one or more PSPs. As a member of Lilly’s PSP team, the successful candidate will also provide consultation and support across brands and business units. This role will work closely and collaboratively with internal and external stakeholders, including HCPs, vendors and other cross-functional team members (Marketing, Medical, Market Access, Government Affairs, Legal, Ethics & Compliance, Patient Safety, Privacy, IT, Finance, etc.) to deliver meaningful customer experiences. Candidates must be comfortable with working in an ambiguous environment and implementing change as well as embrace the opportunity to shape an area of strategic importance for Lilly, all while keeping the patient at the center of everything we do. Position may require up to 10% travel across geography. This role is determined to be a flexible worker, where on-site presence in the Toronto office is expected to be 10 days per month, as determined by your manager and business needs. At Lilly Canada, there are three levels available based on the candidates experience, background, and qualifications. For transparency, the ranges for this position are: • Associate: $63,000 - $92,400 • Sr Associate: $83,250 - $122,100 • Manager: $93,750 - $137,500   This role is eligible for additional forms of compensation, such as participation in the Lilly Bonus Program.      This posting is for an existing vacancy.

PSP Strategy Development & Program Design: Work with brand teams to identify patients’ needs, understand customers’ expectations and ensure competitive landscape assessment. Co-development of our overarching PSP strategy based on the needs/expectations of our customers and aligned with global design principles, the brand team guidance and local brand team leadership. Bring expertise in requirements that are specific to PSP design & implementation in Canada and to our Business Units Co-lead the cross functional team (brand, medical, IT, patient safety, quality, supply chain, legal, ethics & compliance, market access, government affairs, finance, etc.) to design all details/offerings of the program and ensure governance approval. Collaborate with the cross-functional team to define capabilities and required resources for a successful launch.   Existing PSP Ongoing Monitoring & Oversight: Champion quality in the delivery of existing PSPs to continuously improve and streamline our existing PSP. Act as conduit between Lilly and PSP vendor managing the interactions with patients to ensure timely issues resolutions. Collaborate with our PSP vendors to and ensure we are delivering on the customer experience, that we are