Continuous Improvement Analyst

Seattle City Light, a department of the City of Seattle, is one of the nation’s largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship.

We are seeking a Continuous Improvement Analyst to lead and support organizational improvement initiatives through structured problem-solving and data-driven decision-making. The position is instrumental to support the utility in achieving its strategic priorities over the next ten years, namely: decreasing utility costs and improving customer experience by reducing lead and cycle times for new electric service connections.

The ideal candidate will facilitate and manage structured problem-solving activities such as rapid improvement events, 5S, and discreet improvement projects. The position will analyze complex systems and processes, develop insightful data products that meet customer need, and lead cross-functional improvement projects. This role requires proficiency in facilitation, structured problem-solving, collaboration, and business system workflow and process analysis. A strategic mindset guided by Lean and/or Lean Six Sigma methods are instrumental to this position’s success.

• Facilitate and manage improvement initiatives: Design, facilitate, and manage rapid improvement events and structured problem-solving activities with diverse teams. Model and coach individuals and teams in effective problem solving and foster a culture of continuous improvement.

• Process Optimization & Workflow Enhancement: Partner with business to identify pain points in existing processes and workflows, conduct root cause analysis, and identify and test countermeasures. Apply new and/or existing technologies to automate and error-proof workflows and processes.

• Data Analysis & Visualization: Partner with business and data and technology teams to collect, clean, analyze, and interpret data and develop key performance indicators, dashboards, reports, tables, and other visual tools to enable the business and our stakeholders to develop a deeper understanding of operational performance and to inform decisions.

• Business Application Integration and Automation: Assist with integrating new applications into existing processes to support automation and/or streamlining and identify opportunities to leverage existing functionality of different business applications to optimize business and operational processes.

• Cross-Departmental Collaboration: Partner with stakeholders within the utility and across city departments to drive well-coordinated and well-managed process improvements.

• Project Management: Manage multiple improvement projects ensuring continued alignment with strategic priorities. At times, serve in both the Project Management and Analyst roles on the same project.

• Stakeholder Engagement & Change Management: Work closely with employees at all levels, translating technical solutions into accessible business language and fostering adoption of continuous improvement thinking and tools.

Experience: Two years in