Partner Technology Architect

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Mission Serve as the primary strategic interface for an assigned Regional Managed partner, driving partner growth through pre-sales technical excellence, business development, solution strategy, and AI-first technology adoption aligned to the Major Area. Scope One of the 4 Practices, worldwide within the GEO. Engaged across partner types (Global, Regional Managed of any Major Area including Commercial, and Development partners) where their Practice depth is required. Engagement posture Pooled. Pulled in on demand through the intake form. Engagements can be proactive (planned partner enablement, practice launch, joint business planning execution) or reactive (specific request, deal-time depth, gap on partner side). Predominantly Out-Quarter — but can engage on In-Quarter opportunities in specific cases Key responsibilities Lead joint business planning to align partner investments, industry focus, and go-to-market priorities across all routes to market in-region. Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings. Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation in-region. Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes. Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level. Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services. Lead and support technical discovery sessions, executive briefings, and solution demonstrations that accelerate partner-led deal velocity. Provide technical escalation support for critical partner-led opportunities. Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases. Orchestrate partner engagement with Partner Solution Engineers and Practice-aligned PTAs to accelerate solution development. Ensure partner offerings progress from concept through validation to scalable commercialization. Design and execute partner-led proofs of concept and co-demonstrations. Connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time-to-value. Support executive-level conversations with clear value narratives and outcome-based storytelling. Coordinate across internal specialist teams to deliver a unified partner experience, not fragmented touchpoints. Success metrics / KPIs Partner Practice Maturity — Practice progression, Pre-Sales certification attainment (Sales / Pre-Sales focus, not implementation), readiness scores, vertical specialization depth. Pipeline Influence — growth in Practice-specific partner-sourced and partner-influenced pipeline; deal velocity improvement. Partner Self-Sufficiency — partner capability to independently position, demonstrate, and deploy Practice solutions. Competitive Win Rate — win rate improvement in partner-led Practice opportunities (CRM, G&S). Thought Leadership — conference presentations, published content, external visibility (AI Practice). Executive Satisfaction