Process Improvement Associate

Bring your expertise to a high-visibility internal consulting team where your insights, storytelling, and automation mindset improve how critical work gets delivered. As a Process Improvement Associate in the Performance Consulting – Process Intelligence Team, you will partner with key stakeholders to identify opportunities to analyze and improve business processes and design ideal target state processes. You will help teams apply intelligent automation and robotic process automation capabilities, including integration of artificial intelligence, machine learning, large language models, and agent-based approaches, while maintaining responsible human-in-the-loop practices. You will join a global internal consulting team with high visibility that supports critical business reengineering, process data analysis, and diagnostic efforts across consumer and community banking, grounded in Diversity, Inclusion & Opportunity.

Develop detailed process maps, workflows, and documentation to synthesize findings, shape recommendations, and influence senior executives through clear storytelling. Leverage internal generative artificial intelligence tools and GitHub Copilot to enhance delivery quality and evolve team outputs. Partner with project team members to interview stakeholders, analyze business process documents, and gather data to identify improvement opportunities. Lead one or more projects by demonstrating leadership through influence and strengthening team and organizational culture. Collaborate with the team to build hypotheses, analyses, and roadmaps, while identifying roadblocks and escalating risks with proposed solutions. Analyze key business processes to identify opportunities for improvement and automation, using data analytics to provide continuous insight. Contribute to testing and deployment of process tools and technologies, ensuring alignment to objectives and operational standards. Facilitate working sessions to align stakeholders on problem statements, root causes, and target state outcomes. Apply structured root cause analysis to translate process pain points into actionable recommendations. Define measurable success outcomes and track progress against target state process intent. Document target state process designs with clear handoffs, roles, and controls to support implementation readiness. Required qualifications, skills, and capabilities: Apply data analytics to interpret results and use models and diagrams to represent and communicate data requirements and assets. Communicate complex ideas, concepts, or data effectively to diverse audiences using structured storytelling. Collaborate effectively with teams that have varied experiences, skills, and backgrounds. Use artificial intelligence tools and coding assistant tools responsibly, including working with data and knowledge, learning from experience, reasoning and planning, and safe human-in-the-loop interaction. Demonstrate strong problem-solving skills and executive-level communication, including effective client and stakeholder management. Take ownership of tasks and manage most elements of an end-to-end workstream. Create written and verbal presentations tailored for senior audiences. Develop clear process documentation, including current state and target state process maps and supporting narratives. Conduct stakeholder interviews and synthesize qualitative and quantitative inputs into concise findings. Identify process risks, issues, and dependencies, and propose practical mitigations. Translate target state designs into implementable requirements that enable automation and operational adoption. Preferred qualifications, skills, and capabilities: Utilize systems thinking to analyze complex processes and identify areas for optimization and integration. Apply customer service principles to align process improvements to customer needs and improve satisfaction. Foster cross-functional collaboration to identify and implement process