Value (Non-Rewards) Credit Card Portfolio – Product Lead, Senior Vice President (Hybrid)

Citi, the leading global bank with 200+ million customer accounts, provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments, and accessing the capital markets on behalf of our clients.   Our mission is to serve as a trusted partner to our clients   by   providing financial services that enable growth and economic progress. We strive to earn and   maintain   our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.    Background & Position Summary   The role will be part of the   US   Consumer   Card s ,   a market leader in the credit card industry.   US Consumer Cards   maintains   its leadership position by delivering industry-leading products, advanced services and payment systems that address clients’ evolving needs.   US Consumer Cards offers   a combination of class leading proprietary credit cards such as Citi Simplicity, Citi Double Cash, and Citi Rewards products as well as   partner   credit cards with iconic industry leaders such as Costco, American Airlines and   Best   Buy .  These value   propositions are   supported by   a broad range of digital lending programs such as Flex Loan and Flex Pay, and   industry-leading   digital experiences. Our mission is to   win   the hearts ,   minds   and wallets of our consumers with high impact products and marketing.     This role is part of the Value team, within the larger US Consumer Cards organization .   The Citi Value (Non-Rewards) portfolio is one of the   largest   in   US   Consumer   Cards - with the most cardmembers and generating the highest   returns   for   the   business. This portfolio is a significant strategic focus for the organization, with visibility and attention   given   its size and profitability.  The Company has significant investment in this   area   and the need for   new approaches   to   customer satis faction and experience with our products   is urgent and requires fresh   and i nnovative   thinking.  This role   will   apply customer-centric mindset to   identify   opportunities   to improve   cus to mer   satisfaction a cross   all   customer touchpoints   and   will   work to realize these changes in   collaboration   with   our cross-functional partners in   Marketing,   Digital ,   Tech   a nd C ustomer Servicing   areas .   Additionally,   this   role will be a day-to-day   product   manager of Secured   Credit   Card   portfolio,   ensuring seamless   product   operation a nd relevant customer treatments ,   from acquisitions to graduation off into   an   unsecured product.

Outline   optimal   Value customer interactions aligned with the portfolio strategy and implement a robust pipeline of improvements across Value customer touchpoints in partnership with our cross-functional partners (Marketing, Digital, Servicing)   Assist   with new product development efforts    Manage day-to-day operations for Secured credit card portfolio    Lead portfolio compliance with policies and other governance processes   Qualifications: 10+ years of relevant experience   Working knowledge of credit card industry and competitor products/services   Customer-centric mindset   Ability to quickly   identify   issues, analyze situations, and develop effective solutions   Comfort with analyzing data,   identifying   trends   and   reviewing   credit card   PnL   Strong negotiation   and influencing   skills   Project management and time-management skills with the ability to manage multiple projects   simultaneously   Education: