Forward Deployed Engineering - Director

Build the next generation of agentic AI. The Applied AI and Agents Factory brings together ambitious engineers to turn advanced AI capabilities into production-ready solutions. Working directly with business and technology teams, you’ll tackle complex engineering challenges, build intelligent agents and take ideas from initial concept through to live deployment. This is an opportunity to work at the cutting edge of AI engineering, developing systems that go beyond conversational tools to reason, plan and execute multi-step workflows. You’ll take ownership of the full engineering lifecycle, from agent architecture and orchestration to enterprise integration, security and observability. With a strong focus on hands-on engineering, collaboration and rapid delivery, the Factory gives you the opportunity to solve challenging technical problems, influence architectural decisions and help shape reusable tools and engineering standards adopted across Citi. If you want to do more than experiment with AI — and build, deploy and scale systems that deliver real business value — this is where you can make your mark.

The Forward Deployed Engineering (FDE) Director is a senior management level position responsible for leading and directing a high-performing Forward Deployed Engineering squad embedded directly within Citi's Lines of Business. The overall objective of this role is to serve as the primary delivery executive partnering with LOB Managing Directors and CIOs to translate complex business challenges into production-ready, enterprise-grade AI agents while enforcing architectural standards, evaluation gates, and engineering excellence.

Serves as the primary delivery partner to Line of Business Managing Directors, CIOs, and business product heads across NYC and London hubs. Directs sprint planning, resource allocation, technical architecture, and rapid delivery for 3–5 concurrent AI agent projects within the pod. Ensures all agentic software built by the pod strictly adheres to enterprise architectural blueprints, Agentflow evaluation gates, and Lakera Guardrails. Manages, mentors, and coaches an embedded squad of 8 senior Forward Deployed Engineers (C12–C14), fostering a high-velocity culture of technical rigor, customer empathy, and rapid prototyping. Drives the design and implementation of system integrations between autonomous agents and core banking backends, databases, and third-party APIs. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

15+ years of relevant technology experience, with 8+ years leading engineering squads in Tier-1 banking, top-tier tech, or fintech environments. Hands-on technical understanding of modern AI paradigms, including Large Language Models (LLMs), autonomous agents, embeddings, vector search, and Model Context Protocol (MCP). Proven track record of managing high-bandwidth client relationships and delivering complex distributed software systems into regulated production environments. Demonstrated ability to attract, recruit, develop, and retain elite senior engineering talent. Strong working knowledge of financial products, capital markets, wealth management, or enterprise banking operations.

Bachelor’s/University degree or equivalent experience; Master’s degree preferred. What we’ll provide you This is a unique role that will put you in the position to be part of a new venture and actively drive