Manager, National Communications Strategy & Planning (Medicare)

***Remote and must live in the United States*** JOB DESCRIPTION Job Summary The Manager, Welcome Kits & Provider Directories owns the end-to-end development, coordination, and delivery of two critical member-facing document types — Medicare Annual Notice of Change, Evidence of Coverage, and Summary of Benefits — across all applicable Medicare Advantage markets. Welcome Kits are a new member's first communication from Molina; Provider Directories must reflect current, approved provider data and satisfy CMS and state filing requirements on an annual and ongoing basis. This is a high-accountability, execution-focused role that sits at the intersection of regulatory compliance, market coordination, and operational delivery. The Manager works closely with Regional Mandated Materials Managers, Government Contracts, D-SNP Market Leaders, Provider Data Management, and the Online Materials Library (OML) team to ensure materials are market-accurate, SMAC-compliant, and delivered on schedule across multiple markets simultaneously. Essential Job Duties

Owns Welcome Kits and Provider Directories from start to finish: Gathering market inputs, managing production, and ensuring on-time delivery across all Medicare Advantage markets. Tracks SMAC requirements and makes sure they show up correctly in materials: Works directly with Government Contracts and D-SNP Market Leaders to stay on top of market-specific regulatory requirements throughout the year. Keeps Provider Directories current year-round: PDs go beyond an annual update. Provider changes and regulatory updates happen month to month, and this role manages those updates from the source data through to the final document. Coordinates across a lot of teams at once: Regional Managers, Government Contracts, DMLs, Provider Data, OML, health plans, and MarCom Ops. Keeping everyone informed and moving is a core part of the job. Manages CMS and state filing deadlines: Works with OML to make sure materials are submitted correctly and on time and handles any corrections or resubmissions that come back.

Welcome Kit Management

Own end-to-end coordination of all materials included in each market's Medicare Welcome Kit — from initial market intake through final production and delivery. Ensure Welcome Kit content accurately reflects market-specific benefit designs, SMAC-driven requirements, and all applicable CMS and state regulatory standards. Manage year-over-year Welcome Kit refreshes, incorporating annual plan changes, new market requirements, and feedback from prior production cycles. Track open items, outstanding inputs, and market-specific variations across all assigned markets throughout the production cycle.

Provider Directory Management

Manage the production and ongoing maintenance of Medicare Printed Provider Directories for all applicable markets. Collaborate with Provider Data Management teams to ensure approved 'good data' files are used as the authoritative source for all directory content. Oversee annual directory refreshes and coordinate month-to-month updates driven by provider changes, market updates, or regulatory requirements. Ensure all updates are accurately reflected, tracked, and communicated to relevant stakeholders in a timely manner.

SMAC Requirements & Regulatory Alignment

Develop working knowledge of market-specific SMAC requirements and their downstream impact on Welcome Kit content and structure. Partner with Government Contracts (GC) and D-SNP Market Leaders (DMLs) to identify SMAC-driven requirements and ensure they are correctly incorporated into materials. Track SMAC changes throughout the year and confirm that Welcome Kit content is updated accordingly ahead of each production cycle. Serve as an informed point of contact for market-specific regulatory questions related to Welcome Kits and Provider Directories.

Market Coordination & Stakeholder Engagement

Partner with health plan market teams to confirm required