Specialist - Help Desk Executive

Are you passionate about service excellence? Would you love to work for a global organization that is doing more good for people and planet? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products. Global Business Services: Delivering streamlined, scalable support—enhancing efficiency, compliance and service excellence across the company. The role is based in Hyderabad, India(hybrid role). Be part of a creative, solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration. Where You’ll Make a Difference Manage the end-to-end Accounts Payable cycle in SAP, ensuring accurate and timely invoice processing. Serve as the primary point of contact for vendors, resolving queries related to payments, invoices, and account status through phone, email, and helpdesk systems. Monitor daily email inflow, meet SLA commitments, and maintain high accuracy standards for invoice processing and query resolution within agreed turnaround times. Process supplier invoices by validating and matching invoices against purchase orders and supporting documentation. Reconcile supplier statements, identify discrepancies, and drive timely resolution. Investigate and resolve payment-related issues by collaborating with internal stakeholders across Procurement, Finance, and Operations. Maintain accurate records of supplier interactions and transactions while ensuring compliance with company policies and procedures. Support compliance with internal controls, audit requirements, and regulatory standards. Contribute to process improvements, automation initiatives, and operational excellence programs to enhance efficiency and effectiveness. Document and maintain standard operating procedures, policies, and process manuals while communicating updates across the AP function. What Makes You the Right Fit? Bachelor's degree in Commerce, Finance, Accounting, or a related discipline. 5+ years of experience managing the complete Accounts Payable process in a SAP environment. Strong understanding of invoice processing, vendor reconciliations, payment processing, and AP controls. Experience handling vendor communications and resolving queries in a customer-focused manner. Proficiency in Microsoft Office tools, particularly MS Excel, Word, and PowerPoint. Excellent verbal and written communication skills with fluency in English. Strong analytical, organizational, and problem-solving skills with keen attention to detail. Ability to prioritize tasks, manage multiple deadlines, and perform effectively under pressure. Flexible to work in regional shifts and adapt to changing business requirements. How Would You Stand Out? Experience driving AP process automation, continuous improvement, or digital transformation initiatives. Strong knowledge of AP compliance, internal controls, and audit requirements. Proven ability to collaborate cross-functionally and build strong vendor and stakeholder relationships. Experience creating, updating, and communicating process documentation, policies, and operational guidelines. Demonstrated track record of improving SLA performance, process accuracy, and customer satisfaction. Familiarity with shared services or global business services environments. Mindset focused on innovation, problem-solving, and delivering exceptional service to internal and external stakeholders. Why Choose Us? ·       Training opportunities ·       Learning and development programs ·       Health insurance ·       Hybrid model (3 days working). IFF is an Equal Opportunity Employer. We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race,