TikTok Shop Partnership (Agency) Operations Support Specialist, TSP/CAP/TAP (Third-party Associate, Japan)

About the Team The TikTok Shop Agency team supports the growth of creators and sellers through partner agencies such as TSP, CAP and TAP, with the goal of expanding overall market GMV. In addition to agency onboarding, review, development and incentive operations, the team provides matching support such as product selection and LIVE planning, drives capability building through data analysis and training, and maintains a ecosystem through fraud prevention. Working closely with each related department, the team aims to make partner agencies a core growth driver.

This position supports the team's day-to-day agency operations, handling first-line agency enquiries, training and seminar support, and data and reporting work. It offers practical experience across e-commerce, content and partner operations.

Key Responsibilities • Agency Enquiry Handling (50%): respond to day-to-day questions from partner agencies, covering system operation, creator recruitment, policies, contracts, events, LIVE streaming and short video related topics. • Training & Seminar Support (30%): support online and offline training sessions and seminars for sellers and creators, including communication and scheduling coordination with internal and external stakeholders. • Data Analysis & Administrative Support (20%): collect and analyse data, compile performance reports by agency, assist with materials preparation, update internal tools, and provide cross-team coordination and administrative support.

Working Conditions • Contract type: long term (2 months or longer, renewal assumed) • Working hours: 10:00–19:00, 1-hour break (nominally 12:00–13:00, may be taken flexibly according to workload) • Overtime: approximately 20–30 hours per month