Vice President, Member, Care Delivery and Quality Communications

The Vice President, Member, Care Delivery & Quality Communications serves as the enterprise leader responsible for member communications, care delivery communications, quality communications, online reputation management, health observances, and patient-facing communication strategies across Kaiser Permanente. Reporting directly to the Chief Public Affairs Officer and serving as a member of the Public Affairs leadership team, this executive is responsible for ensuring members receive clear, timely, coordinated, and trusted communications throughout their experience with Kaiser Permanente. The role leads communication strategies that strengthen member trust, support care delivery priorities, improve member understanding, reinforce quality outcomes, and advance Kaiser Permanentes integrated care and coverage model. The Vice President serves as the enterprise center of excellence for member and care delivery communications, providing strategy, governance, standards, tools, and expertise that enable consistent execution across Kaiser Permanente markets. This leader is responsible for modernizing Kaiser Permanentes member and care delivery communications capabilities through stronger governance, clearer decision rights, improved channel strategy, scalable communications resources, enterprise standards, and coordinated execution across markets. The Vice President serves as the primary communications partner to care delivery leadership and is responsible for developing communication strategies that support members during periods of change, operational challenges, service disruptions, care delivery enhancements, quality initiatives, facility openings, and other experiences that directly impact member trust and satisfaction. This leader serves as the enterprise owner of member trust communications, ensuring members receive clear, transparent, and actionable information during routine care experiences, operational changes, quality initiatives, service disruptions, and crisis situations. The Vice President oversees member communications, care delivery communications, quality communications, online reputation management, member-facing content strategy, service recovery communications, call center messaging, health observance campaigns, patient-facing materials, and communication support for operational initiatives affecting members. The Vice President also provides leadership and strategic direction for Medical Foundation Communications teams and care delivery communications functions supporting Kaiser Permanentes Colorado, Washington markets, ensuring alignment across member communications, clinical communications, quality communications, care delivery operations, and enterprise priorities. This leader serves as a key communications partner to Permanente Medical Group and care delivery leaders, helping translate clinical, operational, and quality priorities into effective member, patient, physician, and workforce communications strategies while sharing best practices and communications approaches across markets. Working closely with Care Delivery, Quality, Customer Experience, Marketing, Community Health, Permanente Medical Groups, Operations, Legal, Regulatory Affairs, Digital, and Market Public Affairs leaders, the Vice President ensures members receive a consistent communications experience regardless of channel, location, or point of interaction. Success in this role requires a combination of communications expertise, healthcare operations knowledge, governance discipline, member experience orientation, and strong partnership skills across a highly matrixed organization.

Member, Care Delivery & Quality Communications Strategy Develop and lead Kaiser Permanentes enterprise member, care delivery, and quality communications strategy. Ensure communications support organizational priorities, care delivery objectives, quality goals, member experience priorities, reputation strategies, and business