Payer Knowledge Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Payer Knowledge Associate We are looking for a Payer Knowledge Associate to join the Payer Knowledge Services team. In this role, the Payer Knowledge Associate will work to research, communicate, and manage complex payer and industry changes that impact athenahealth and its operations or strategies. This individual will be curious, analytical, and detail-oriented with a willingness to learn about key healthcare industry players and trends at both macro and micro levels. This individual will act as the gatekeeper of the research and knowledge gained and will collaborate with stakeholders to help drive changes across athena’s services that ensure our providers can continue providing care without service disruption.  The Payer Knowledge Associate will also appreciate the potential of AI and emerging technologies to improve research, analysis, and operational workflows. This individual should be interested in using these tools thoughtfully and responsibly while applying sound judgment and validating the accuracy of their outputs.

Payer Connection Services builds and maintains the payer knowledge and connectivity that support athenahealth’s service performance. The team acquires, curates, and communicates the payer, industry, and network knowledge needed to keep transactions moving and help our teams and customers respond to change.

Develop an in-depth knowledge of athena’s services to optimize payer research across many different functions, ensuring that athenahealth remains at the forefront of the healthcare industry and payer changes Research payer policies, industry developments, regulatory updates, reimbursement trends, and other changes that may affect athenahealth, its workflows, or its customers Execute on assigned projects that impact key workflows in the claim cycle, our Rules Engine, and shifts in healthcare reimbursement to aid in our clients’ ability to improve revenue Manage multiple detail-intensive and interdependent assignments, communicate risks or delays proactively, and follow work through to completion Typical Qualifications 1+ years of professional work experience required; experience in healthcare, research, operations, or a related field preferred Strong organizational skills and the ability to manage multiple priorities, dependencies, and deadlines. High degree of intellectual curiosity in the changes in healthcare Clear and effective written and verbal communication skills A proactive, resourceful approach to solving problems and working through ambiguity. Interest in AI and emerging technologies, including a willingness to learn how they can be used responsibly to improve research and operational workflows. This individual will be expected to be in office 1-2 days per week   Expected Compensation $63,000 - $107,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates.  Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.   About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented    employees — or athenistas, as we call ourselves — spark the