Director, Product Management - Virtual Veterinary Services

Our Opportunity At Chewy, we strive to be the most trusted and convenient online destination for pet parents and our partners – vets and service providers – alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That’s why we continue to think outside the Chewy box to delight, surprise, and thank our loyal pet lovers! Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. Within Chewy Health, we are redefining how veterinary care is delivered—extending beyond the clinic to meet pet parents wherever they are. Our virtual veterinary services are a core pillar of this strategy, providing pet parents with fast and convenient access to veterinary guidance through a growing suite of digital care experiences, ranging from free triage to full telemedicine. As we scale, a critical focus is how virtual care is surfaced, adopted, and experienced across the broader Chewy ecosystem. We are seeking a Director, Product – Virtual Veterinary Services to lead product execution across this space—owning how the experience comes to life for both pet parents and providers, and how it integrates seamlessly across Chewy. This leader will translate business strategy into high-impact product experiences, drive roadmap delivery, and build a high-performing product organization, partnering closely with engineering, clinical, operations, and growth teams. What You’ll Do Own Product Execution & Delivery Own the end-to-end product roadmap and execution across our virtual veterinary services, spanning triage and telemedicine experiences Translate business strategy into clear product plans, priorities, and deliverables Drive high-quality, predictable delivery across multiple teams and workstreams Maintain strong operating mechanisms for planning, prioritization, and cross-functional alignment Own the End-to-End Customer Experience Define and continuously improve the full pet parent journey, including discovery, education, access, consult initiation, and post-care engagement Ensure experiences are intuitive, trusted, and seamlessly integrated into the broader Chewy ecosystem Identify and eliminate friction points that limit adoption, completion of care, or customer satisfaction Own the End-to-End Veterinary Professional Experience Define and continuously improve the end-to-end experience for veterinary professionals, including pre-consult preparation, in-consult workflows, documentation, and post-care processes Build intuitive tools and workflows that enable veterinary professionals to deliver high-quality, efficient, and compliant care, in close partnership with clinical, legal, and operations teams Identify and eliminate difficulties that reduce provider satisfaction or clinical effectiveness, improving engagement, retention, and sustained performance Drive Deep Integration Across Chewy Partner with product teams across Cart, Checkout, PDP, Pharmacy, Vet Diet, Payments, CRM and Customer Service to embed virtual care across the end-to-end customer journey Influence shared roadmaps and priorities to ensure consistent, high-quality representation of virtual care across all key surfaces Drive alignment across teams to reduce fragmentation and deliver a cohesive, unified experience Improve Care Flow, Access, and Efficiency Through Product Improve intake, routing, and overall care flow in partnership with operations and clinical teams Find opportunities to increase access, throughput, and utilization through scalable product and system design Influence demand shaping and intake quality to improve downstream performance and reduce inefficiencies Drive Product Performance Own product metrics, including conversion, engagement, retention, and funnel performance Establish goals, dashboards, and operating rhythms to monitor and improve performance Use data and experimentation to drive continuous