Director, Recoveries

The Recoveries Director is a dynamic leader responsible for driving recovery efforts across Turo. These recoveries include collections through third party vendors, subrogation of claims costs from responsible third parties, risk transfer recoveries from guest insurers, and recovery efforts related to chargebacks. In this role, you will lead both in house and outsourced teams responsible for recovery operations across Turo’s peer to peer car sharing marketplace. You will design and execute strategies to maximize recoveries, manage external partner relationships, and leverage AI and other technology to improve the effectiveness and efficiency of our collection and recovery efforts.

Lead, coach, and manage a hybrid team of internal and external agents to achieve recovery and collections goals, including process design and product actions that maximize the effectiveness of direct and third party collections. Oversee subrogation from guest and third party insurance carriers, including accurate evaluation, pursuit, negotiation, and settlement of recovery opportunities. Lead and develop strategies to effectively manage chargebacks, minimize losses, resolve chargeback disputes, and pursue legitimate debts through collections when appropriate. Manage relationships with third party collection agencies, ensuring adherence to performance standards, compliance requirements, and reputation safeguards. Monitor and report on recovery KPIs, trends, and vendor performance and make recommendations for improvement. Partner with Claims, Legal, Finance, and other cross functional teams on policies, escalation decisions, and process improvements. Leverage AI, technology, and automation to improve recovery outcomes and operational efficiency. Participate in team and leadership meetings, huddles, and training.

10+ years of experience across recoveries, subrogation, collections, and chargebacks. Strong understanding of subrogation, recoveries, and collections strategies, including Arbitration Forums and intercompany arbitration. Strong knowledge of collections process design, implementation, and execution. Experience with chargebacks and successful resolution of chargeback disputes. Demonstrated leadership experience managing both in house teams and outsourced vendor partners. Ability to design, implement, and improve operational strategies with measurable results. Strong communication and negotiation skills with the ability to effectively handle sensitive and escalated situations. Analytical mindset with the ability to interpret data, identify trends, and drive performance improvements. Knowledge of relevant regulations, compliance requirements, and best practices in recoveries and collections. Ability to balance business objectives with customer experience and reputational considerations. Proficiency with modern productivity tools, including Google Workspace and CRM and case management systems. Demonstrates Turo’s values through work product and day to day team interactions. Bonus if you have Bachelor’s degree or equivalent practical experience. Experience using AI, automation, or other technology to improve collections and recovery operations. Experience leading recovery operations within a marketplace, insurance, fintech, or technology environment. For this role, the target base salary range in Phoenix is $160,000 - $185,000 annually + Bonus. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role. Turo highly values having employees working in-office to