Workplace Associate

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Workplace Associate Job Description   Position Summary    The Workplace Associate provides comprehensive workplace management services to create a best-in-class experience while supporting routine facility operations. As the first point of contact at Reception, this pivotal role delivers authentic service experiences that strengthen the bond between JLL, our clients, and their guests. The position involves continuous monitoring of facility conditions, procurement management, work order coordination, and welcoming employees with genuine hospitality. This role maintains smooth operations through exceptional customer service, thoughtful administrative support, and execution of duties to the highest professional standards.

Site Operations    Create a comfortable, welcoming, and hospitable environment for employees and guests   Handle internal and external communications, including monitoring the main phone line   Anticipate client needs through observation to create memorable experiences   Perform additional responsibilities as assigned by the Facilities Manager   Support the Workplace Management team with tactical planning and daily operations   Provide facility-specific assistance to the project management team   Schedule, coordinate and communicate maintenance activities   Manage internal and building work order systems and invoice processing     Workplace Experience    Provide authentic, caring, and timely services to create a welcoming environment   Serve as a solution provider by directing teammates and guests to appropriate points of contact   Monitor office/facility conditions continuously   Ensure appropriate follow-up with teammates and stakeholders    Provide direction to vendors and service providers to ensure excellent coordination of work   Assist with meeting and conference room reservations     Visitor Management    Deliver personable and efficient visitor registration services   Ensure regulatory compliance in visitor access systems   Execute emergency response plans when necessary to ensure safety of clients and guests     Kitchen Management    Maintain cleanliness of kitchen and break areas   Monitor and stock snacks, drinks, paper goods, and utensils   Place orders for kitchen supplies as needed   Ensure proper functioning of beverage machines and coordinate repairs when necessary     Mail Services    Organize receipt and delivery of mail and courier services   Manage mail distribution   Process outgoing packages and overnight deliveries     Compliance    Administer and maintain badge access for the office   Support budgetary requests, analysis, and reporting   Follow  all HSSE guidelines      Qualifications    Education    Associate's degree in facilities management, building management, business, or related field; OR   2+ years of experience in Facility or Property Administration   Skills and Knowledge    Superior customer service skills    Ability to maintain professionalism in stressful situations   Effective planning and time management skills   Ability to multitask and work independently   Experience with Corrigo or other CMMS/Automated Work Order systems   Proficiency in Microsoft Office applications   Strong written and verbal communication