Senior Business Analyst (US) EGRC-AI

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.  As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

The Senior Business Analyst will focus on enabling practical AI capabilities on the EGRC ServiceNow platform to streamline workflows, improve consistency, and enhance decision-making while staying aligned to risk appetite, governance standards, and regulatory expectations. Plans, manages, leads and oversees the end-to-end delivery of requirements throughout the lifecycle of the project in alignment with the business and/or enterprise needs and strategies. Provides leadership and work collaboratively with stakeholders including business, technology, and risk partners to support project benefits and changes to business processes, policies, and systems across single or multiple Lines of Business (LoB). Depth & Scope: Leads Requirements Management / work packages for Tier 3-4, low to moderate risk and regulatory projects with multiple stakeholders and across multiple LoB Advanced to expert knowledge of business analysis, project delivery practices and standards across the project life-cycle Gains/acquires sound to advanced understanding of business and user interaction with technology throughout project delivery Works independently as the senior or lead business analyst and coaches and guides members within area of expertise Identifies and leads problem resolution for complex issues at all levels Contributes to the communication and change management activities across multiple stakeholders Education & Experience: Undergraduate degree Business Analyst Accreditation is an asset 5-7 years related business analysis experience Preferred Qualifications: Experience in eGRC / Non-Financial Risk Product Management at a large Financial Institution or G-SIB, supporting one or more of the following programs: Issue Management Incident/Event Management RCSA Business Continuity Management Operational Resilience Compliance Risk Assessment Laws, Rules, Regulations Management / Regulatory Change Management Policy Management Monitoring and Testing Product / Service Risk Management AML Risk Assessment Exam Management Experience with ServiceNow IRM/GRC and translating complex regulatory and business requirements into scalable solutions Experience leveraging the ServiceNow NowAssist platform to design and operationalize AI-enabled workflows Experience in generative AI, prompt engineering, or AI-enabled workflows ServiceNow certifications (e.g., CSA, CIS‑RC, CAD) or AI/NowAssist certifications Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment - Continuous Responding quickly to sounds – Occasional Sitting – Continuous Standing – Occasional Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Never Squatting – Occasional Bending – Occasional Kneeling – Never Crawling – Never Climbing – Never Reaching overhead – Never Reaching forward – Occasional Pushing –