Senior Manager HR Business Partner, FS Servicing

Senior Manager HR Business Partner, FS Servicing At Capital One, we combine the energy and innovation of a technology company with the discipline of a world-class financial institution. We believe that great business outcomes are driven by exceptional people, an iconic culture, and bold talent strategy. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and one of the best companies to work for. The Financial Services HR Business Partner team is looking for a Senior Manager, HRBP to partner directly with executive leaders in Servicing to deliver on people initiatives and talent strategy. The ideal candidate will exhibit strong relationship building, influencing, communication, and problem solving skills; who thrives in a fast paced and collaborative team.  In this role, you will serve as an embedded business partner, using data, process design, and talent analytics to optimize operational velocity, elevate leadership capability, and drive frontline associate enablement. If you thrive in a high-volume, highly analytical, and tech-forward operational environment, this role provides the platform to drive scalable organizational impact. We are looking for someone who has proven ability to:  Operations-Minded Strategist: You speak the language of operational metrics and frame talent initiatives as direct solutions to business imperatives. AI-Fluent Operator: You actively use AI and technical tools daily to accelerate personal productivity and modernize HR workflows. Executive Influencer: You possess strong executive presence and can advise, challenge, and align fast-moving leaders using objective data and clear storytelling. Agile Change Navigator: You thrive in high-velocity, ambiguous environments, guiding leaders and teams through organizational change with clarity, resilience, and speed. Co-Creator & Team Multiplier: You bring business partners and HR peers into the solution design process early, building scalable frameworks for the broader HR ecosystem. Low Friction, High Empathy: You balance a relentless drive for business results with high empathy, curiosity, and active listening—fostering an inclusive culture where leaders feel supported.

Embedded within the client’s leadership team, HRBPs are accountable for leading and delivering strategic talent initiatives, including: Drive Business-First People Strategy: Partner with executive leaders to design and execute talent strategies aligned directly to business imperatives. Optimize Operational Architecture: Lead complex organizational design and capacity planning across large associate populations. Lead Talent Calibration & Succession: Facilitate rigorous talent reviews, performance calibrations, and succession planning to build resilient leadership pipelines and identify high-potential talent. Drive Frontline Enablement & Retention: Leverage data and associate feedback to diagnose friction, improve associate enablement, and execute retention strategies. Pioneer AI & Future-Skills Workforce Transformation: Actively leverage AI tools, technology, and workforce analytics to modernize HR execution, while serving as a strategic consultant to LOB leaders on workforce AI readiness, AI upskilling roadmaps, and future-skills organizational design. Architect Strategic Talent Mobility: Build proactive talent pipelines, career pathing frameworks, and targeted hiring strategies to close capability gaps. Executive Storytelling & Advisory: Package talent insights into persuasive business narratives for executives, framing HR decisions around measurable business metrics rather than HR compliance. Govern Employment Risk & Well-Managed Practices: Partner with Associate Relations to proactively manage risk, ensure compliance, and maintain a well-managed environment. Orchestrate HR Ecosystem Solutions: Collaborate seamlessly with HR Centers