Director, Liability

The Liability Director is a dynamic leader and strong liability expert responsible for liability claims at Turo. In this role, you will work closely with our carrier partners to help achieve best in class claims handling and develop special handling guidelines to ensure appropriate oversight and effective outcomes. You will directly lead our internal team and play a key role in helping Turo defend litigation involving Turo and our customers. You will lead our responses to litigation, partner with counsel on litigation strategies, and represent Turo throughout the litigation process as needed. You will also work closely with our Data, Analytics, and Risk teams to strengthen risk controls and minimize the cost of accidents and liability claims.

Lead, coach, and manage internal liability experts to provide accurate and timely consultations with our carrier partners and drive effective claim outcomes. Work directly with carrier partners to develop special handling instructions and provide training on peer to peer car sharing, Turo processes, and protection plans to support accurate claims handling. Lead and develop strategies to reduce the cost of liability claims to Turo. Coordinate and lead Turo’s response to litigation, ensuring required information is provided consistently and accurately to defend cases involving alleged responsibility for accidents and claims. Partner with counsel on discovery, depositions, litigation strategy, negotiations, and trials as needed. Work closely with Actuarial and Data teams to understand liability trends and develop actions to improve results. Monitor and report on liability KPIs, trends, and vendor performance and make recommendations for improvement. Partner with Claims, Legal, Finance, and other cross functional teams on policies, escalation decisions, and process improvements. Participate in team and leadership meetings, huddles, and training.

10+ years of experience in liability claims, including extensive experience handling and leading litigated claims. Deep understanding of third party auto claims and litigation across jurisdictions in the United States. Strong knowledge of insurance coverage with the ability to interpret insurance policies and contracts and help shape them for the future. Strong knowledge of litigated claims, including defense costs, litigation strategies, negotiation strategies, and the overall litigation process. Demonstrated leadership experience managing employees and external partners. Ability to design, implement, and improve operational strategies with measurable results. Strong communication and negotiation skills with the ability to effectively handle sensitive and escalated situations. Analytical mindset with the ability to interpret data, identify trends, and drive performance improvements. Knowledge of relevant regulations, compliance requirements, and best practices in liability claims handling and litigation. Ability to balance business objectives with customer experience and reputational considerations. Proficiency with modern productivity tools, including Google Workspace, CRM and case management systems, AI tools, and other management systems. Demonstrates Turo’s values through work product and day to day team interactions. Bachelor’s degree preferred Bonus if you have JD degree. Insurance designations such as CPCU, SCLA, or similar credentials. For this role, the target base salary range in Phoenix is $160,000 - $185,000 annually + Bonus. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation