Sr. Dir., Architecture and Technology

Sr. Dir., Architecture and Technology Full-time Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Sr. Director, Solutions Architecture & Technology ServiceNow is seeking a high energy, high EQ executive leader who thrives in a highly cross-functional, rapid velocity environment and has a passion for driving scale, transforming culture, and designing end to end technology solutions for customers and employees who are serving our customers. Our value drivers are to: Wow customers and employees with digital experiences they cannot live without. Create unified, innovative experiences that empower people to feel effective and valued – by bringing together a connected design, a product mindset, and innovative technology. Deliver delightful employee experiences powered by Gen AI that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. Co-creating, using, and highlighting our own products to do it.

ServiceNow’s technology makes the world work for everyone, and our people make it possible. We move fast because the world cannot wait, and we innovate in ways no one else can for our customers and communities.   We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.   The Organization We are not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on product design, transformation, stellar experiences, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. As the Sr. Director, Solutions Architecture, you will lead a global team of Solutions Architects, work closely with product managers, engineers, and business leaders to define the architecture, technology stack, and integration points for enterprise systems, applications, and platforms. You will work across the Connected Customer Experience (CCX) organization and Enterprise Architecture teams to design the overall solution and technical architecture for SNU, Developer ecosystem, Support and Success organizations to enable the best-connected experience for our customers.

Solution Design & Architectural Governance Your team's core output is solution architecture that engineering teams can execute and executives can confidently fund. This requires more than design fluency — it requires defensible decision-making with business consequences attached: Own solution architecture across the CCX domain — including integration architecture, data flows, platform-native patterns, and microservices design. Produce architecture decision records (ADRs) that document not just what was decided, but what was rejected and why. Every significant design decision should be traceable. Lead design reviews and technical assessments with clear criteria — not