Senior Clinical Operations Manager (Norwalk, CT)

Oula delivers maternity care built around our patients—offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs, and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most.

Since launching in 2021, we’ve expanded to include Preconception and Miscarriage Care, Pregnancy Care, Postpartum Support, and Gynecology. We currently have 4 clinics in the tri-state area, with three new clinics opening in 2026! Come join our team of clinicians, innovators, operators, and technologists passionate about setting a new standard in maternity care.

Senior Clinical Operations Manager

About the role: We are looking for a Senior Clinical Operations Manager to join our tech-enabled collaborative maternity practice and oversee operations across our Norwalk and Greenwich clinics. This role is designed for a proven Clinical Operations Manager who consistently demonstrates operational excellence, strong leadership, and a passion for improving the patient experience.

In addition to leading the day-to-day operations of their home clinic, the Senior Clinical Operations Manager serves as a trusted operational partner across the organization. They support cross-clinic initiatives, mentor fellow Clinic Operations Managers, help pilot new processes, and provide operational leadership during periods of growth, change, or temporary coverage. This role plays an important part in strengthening operational consistency while preparing future leaders for expanded regional responsibility.

• Lead the daily operations of an assigned clinic, ensuring an exceptional patient and teammate experience.

• Recruit, onboard, coach, develop, and manage frontline teammates.

• Foster a culture of accountability, collaboration, continuous improvement, and patient-centered care.

• Conduct regular coaching conversations, performance discussions, and development planning for team members.

• Create an environment where teammates feel supported, engaged, and empowered to deliver outstanding care.

• Ensure communication flows effectively across clinicians, operational teams, and support functions.

• Ensure patient questions, concerns, and requests are resolved in a timely, compassionate, and effective manner.

• Maintain compliance with all applicable healthcare regulations, accreditation requirements, and organizational policies.

Operational Excellence

• Drive operational excellence across all aspects of clinic performance driving patient satisfaction, financial stability, team engagement and supporting out clinicians efforts around clinical quality

• Oversee clinic facilities, office operations, inventory management, and vendor relationships.

• Resolve urgent operational issues through hands-on leadership and sound decision making.

• Partner closely with clinical leadership to develop clinic schedules, staffing plans, and clinician on-call schedules that support patient access and operational efficiency.

• Monitor operational performance metrics and identify opportunities to improve efficiency, quality, patient satisfaction, and teammate experience.

• Anticipate operational risks and proactively implement solutions before they impact patients or staff.

• Continuously evaluate workflows and recommend improvements that simplify operations while enhancing quality and consistency.

Enterprise Operational Leadership

• Serve as a trusted operational