Associate, Campus Security - Tempe, AZ

• Saturday - Wednesday, 5:00am - 1:30pm

Pay Range: $20-$21 hourly

At Carvana, we believe buying a car the old-fashioned way sucks — so we're rewriting the playbook. Yes, we're the vending machine people. Yes, we built that on purpose. And yes, we're just getting started.

We're looking for people who want to thrive in an environment of impactful change. Team spirit shows up in everything we do — every day, our passion and creativity drive the kind of innovation that moves an industry. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories. We've been changing the game since 2013, and we're not letting up. Want the full story? Check it out here.

As a Safe and Secure Campus Associate, you will be an integral part of the Safe and Secure Team executing programs and processes at our facility to ensure our associates, customers, and assets are protected. In our lobbies, you will be the face of Carvana to our associates, our vendors, and our visitors. You will ensure proper protocols are followed with ingress and egress procedures. You will be well versed on emergency procedures and will be able to provide assistance when needed.

• You will be the face of Carvana to our associates, our vendors, and anyone visiting a site. ● Lead with effective communication with team, partners, and customers. Ensure you are a strong active listener and are incorporating effective dialogue. ● Conduct routine patrols of the Corporate offices and buildings - documenting any security and/or safety concerns. ● Become trained and certified on a variety of life saving measures such as first aid, CPR, and AED. Be there when the Team needs you. ● Partner with your Safe and Secure Team Lead and Safe and Secure Manager to remedy the various requests we receive for badge creation, CCTV review, amongst other components. ● Promote an incident ready focus everyday at your site. Understand our Incident Response Protocol and ensure appropriate actions are taken when needed. ● De-escalate situations to ensure we collaborate with partners and team members; keep our Carvana value in mind, “we are all in this together”. ● Deliver a service first approach in everything you do. ● Make a difference by exemplifying our Carvana values.

• Access Control management and badge creation. ● CCTV review and monitoring ● Safety Incident Performance ● JIRA Ticket Service Level Score

What you should know/have

• 1-2 years of experience within a customer service environment ● Strong verbal and written communication skills ● Proven track record of strong decision-making in a complex environment ● Ability to relate well with others and establish strong working relationships ● Ability to organize, plan, and execute multiple tasks in a fast-paced work environment ● Ability to handle conflict situations in a positive way ● Ability to quickly learn and adopt new software tools and internal digital workflows

We’d love it if you also have

• Knowledge of CCTV, RFID, Card Access, and other Safe and Secure Technology ● Experience supporting crisis prevention and/or response plans ●