Vice President, Global HR Operations

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. The Global HR Operations Leader will be responsible for leading and evolving the human resources and talent acquisition operations groups into a “technology first” service delivery function that meets corporate and regional needs. The ideal candidate will have proven experience with driving results through collaboration and influence in a matrixed, multi-regional organization covering 35+ countries across North America, EMEA, and APAC. Responsibilities will include driving the delivery and improvement of HR lifecycle experiences from pre-boarding through offboarding, drive process improvement and standardization, identifying automation opportunities to meaningfully reduce case volume and escalations in Tier 1 and manual work for HR partners and stakeholders. Success in this role requires the ability to set direction amid ambiguity while staying close enough to the work to drive effective execution.

Responsible for developing, implementing and leading a globally integrated, scalable service delivery model for the HR and Talent Acquisition service delivery groups supporting a fast-growing associate population in North America, EMEA and APAC. Drive efficiency and global HR service delivery through process optimization and standardization, identifying automation opportunities and AI utilization to reduce manual work, elimination of redundant or non-value-added work, enhancements to drive self-service capabilities. Establish, design and implement metrics and dashboards to assess and monitor HR process and service delivery effectiveness, cost per service ROI, and benchmark against industry best practice. Analyze data to identify trends and issues, identify root causes and develop and execute improvement plans. Focus on quality, response and closure times, accuracy, number of case management handoffs, associate experience, and automation opportunities, etc. Build relationships with global stakeholders to ensure a strong partnership on shared deliverables, clear and timely communication of important business initiatives, alignment of service delivery, scope and priorities, and general collaboration to ensure enterprise-wide standardization where necessary. Global stakeholders may include India HR Operations leader, Heads of regional HR, Global Talent, HR Business Partners, IT Infrastructure, Procurement, Finance, Security, etc. General responsibilities of this function includes pre-hire to retire processes; data changes for associates and contingent workers; handling associate inquiries; partnering with stakeholders on execution of HR processes; maintaining current and accurate HR operational process, practice and procedural documentation; assessing case volume to identify trends and solutions to repetitive issues; execution of processes and reporting to keep firm in compliance with labor laws and regulatory requirements; and more. Lead, develop and advocate for your team of approximately 20 regionally dispersed associates, including 3 direct reports and 17 indirect & matrixed across US, London, India and Romania. Coach, develop and motivate to achieve efficient, accurate, and responsive service delivery, while helping the team to learn and grow. Support global acquisition activities such as onboarding, day 1 orientation activities, post-acquisition integration, and other requirements as needed. May perform other duties and partner on special initiatives as needed, including but not limited to Tier 1 system testing, partner on data processing for strategic projects such as acquisitions or organizational changes, etc.

10+ years of progressive HR Operations or HR Shared Services experience in a multinational organization with operations across approximately 20+