Account Manager

About us @Symphony

Secure. Connected. Intelligent.

Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics.

Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions.

Symphony is seeking an experienced, high-performing Account Manager to manage, retain, and expand relationships with key enterprise accounts across global financial institutions. In this role, you will be the trusted advisor to major buy-side, sell-side, and FinTech clients, driving account health, unlocking cross-sell and upsell opportunities, and ensuring long-term platform adoption.

The ideal candidate brings strong commercial acumen, a track record of exceeding quotas within enterprise SaaS or financial tech, and the authority to engage C-suite stakeholders.

Account Expansion & Commercial Growth

• Identify and execute upsell and cross-sell opportunities within existing enterprise accounts to grow total contract value

• Expand Symphony’s footprint across target business units, desks, and user bases within Tier-1 financial institutions.

• Maintain accurate pipeline hygiene, align account metrics with sales leadership, and forecast quarterly expansion and renewal targets.

Relationship Management & Client Retention

• Build and nurture strong, long-term relationships with senior executives, line-of-business heads, and key decision-makers.

• Conduct regular Executive Business Reviews (EBRs) to demonstrate ongoing platform ROI, align on business objectives, and mitigate churn risk.

• Act as the voice of the customer internally, relaying feedback and market requirements to Product, Support, and Executive teams.

Strategic Market Execution

• Recommend new Symphony applications, automated workflows, and integrations to solve specific enterprise communication and compliance challenges.

• Monitor market trends and competitive dynamics to position Symphony's solutions effectively against competing tools.

• Contribute to the continuous improvement of account management playbooks, onboarding frameworks, and client engagement models.

• Proven Experience in Account Management in FinTech, Financial Services, or Enterprise SaaS.

• Consistent history of hitting or exceeding expansion quotas and delivering tangible revenue growth from an existing client base.

• Demonstrated success navigating and growing global, matrixed enterprise accounts with complex procurement and decision-making structures.

• Superior executive presence with the ability to influence C-level stakeholders, lead complex commercial negotiations, and close high-value renewals.

• Strong understanding of SaaS business metrics (NRR, ARR, churn), enterprise software models, and secure enterprise technology integration.

• A passion for delivering an exceptional client experience through a value-driven, consultative selling