Specialist, Operations Support

The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Specialist, Operations Support to join our Managed Services practice.

• Follow established Standard Operating Procedures to execute precise updates and conduct meticulous reviews of existing and newly created learning assets. Ensure all materials remain current, accurate, and aligned with overall program guidelines and compliance updates; and structure, organize, and safeguard highly confidential program folders, risk registers, and gap analysis logs within SharePoint and other enterprise collaboration tools, ensuring precise document control and adherence to compliance rules.

• Design, develop, and structure professional training decks, comprehensive knowledge checks, reference guides, and interactive learning exercises to support team and stakeholder onboarding; leverage advanced AI productivity tools (such as Copilot, NotebookLM, etc.) to optimize and redesign training presentations, streamline complex reporting tasks, and generate high-quality operational workflow documentation; and apply AI-assisted workflows to document operations procedures, creating clear, digestible guides that reduce cycle times, enhance delivery quality and support technology enhancements.

• Conduct thorough risk gap analyses to identify operational and compliance discrepancies between regional processes and global program standards. Assess procedural deviations and propose actionable mitigation steps; and review and evaluate entity impact documentation to identify localized risks, assess operational readiness, and ensure alignment with global compliance controls.

• Support the design and implementation, and continuous refinement of program-level quality frameworks and operational quality control checklist to ensure high quality, audit-ready deliverables; and execute and analyze KYC/AML operational workflows to ensure complete alignment with international regulatory compliance, internal policies, and risk evaluation guidelines.

• Manage and coordinate feedback cycles across cross-border teams, aligning deliverables and resolving operational queries between onshore and global delivery teams to maintain a unified execution standard; and serve as a key point of contact for operational queries from global teams, Pod Leads, and project leaders, facilitating smooth and collaborative communication.

• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

• Minimum of two years' experience in KYC / AML operational processes, quality risk management, or regulatory compliance within a professional or financial services environment.

• Bachelor's degree from an accredited college or university is required.

• A working