Director, UX

About the Job: LaunchDarkly is hiring a UX leader to own design for the Foundation pillar, the part of the product that determines how new developers discover, try, and adopt LaunchDarkly. Foundation owns the self-serve motion: trial experience, onboarding, activation, packaging comprehension, and the paths that move a developer from "I'm testing this" to "I'm building on this." As the UX Pillar Lead for Foundation, you will sit in the product triad alongside Product Management and Engineering. You'll manage a team of 5 to 7 UX designers working across Foundation and related surfaces. Foundation's activation challenge is concrete. Roughly 90% of developers who try LaunchDarkly never connect an SDK, and under 1% engage with the features that differentiate us: guarded releases, experimentation, observability. The team is executing against a detailed, evidence-based strategy to fix that. Your job is to own the design quality and provide the design leadership that makes it work, because you understand developer experience implicitly. The Foundation’s near-term strategy is not waiting to be discovered. The activation problem is specific, the evidence is clear, and the triad has momentum. This role is for someone who wants to lead execution against a well-defined direction, not build an org from scratch or define the problem set at the outset. Responsibilities: Design quality and planning

Lead UX strategy and design quality for the Foundation pillar: the trial experience, activation flows, onboarding, and packaging surfaces that determine whether a developer stays.

Hold the Foundation pillar to the UX quality bar across all surfaces. When something ships from Foundation, it should meet the established standards.

Maintain current design capacity planning: scoped, estimated, and sequenced work that gives the teams accurate visibility into what UX can deliver and when.

Triad partnership

Sit in the Foundation triad as a co-owner of product direction alongside PM and Engineering. Bring user evidence, design perspective, and experience strategy to prioritization, not just execution.

Advocate for users in roadmap conversations. Ask "have we talked to users about this?" before the team commits, not after.

People development

Manage and develop a team of 5–7 UX designers, including Staff and Senior ICs. Provide specific, actionable feedback that builds capability on the wider team.

Run and participate in UX critique. Give direct, specific feedback and build critique culture within the design team, and within the wider organization.

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