Analyst, Digital IT Helpdesk

Newmont produces metals the world needs - safely, responsibly and with care for people, communities and the environment. With a 100+ year history, we continue to shape the future of mining through innovation and strong operational performance. By joining our inclusive, world-class team, you can help shape the future of mining and make a meaningful difference.ce.

Newmont’s Service Enablement Group (SEG) is a new internal Newmont function that aims to improve processes and service delivery for the organization. It is comprised of two parts: A Process Excellence team and a future-state service delivery model who design will be informed by the work of the Process Excellence team.



You will provide first-level technical support to employees, resolving hardware, software, network, and access issues while helping deliver a reliable and positive IT support experience.

As part of our team, you will



• Troubleshoot hardware, software, network, access, password, printer, and desktop application issues.

• Support Windows, macOS, Microsoft Office 365, and related workplace technologies.

• Configure computers, printers, peripherals, and approved software.

• Support onboarding by preparing equipment and user access.

• Manage help desk tickets and provide timely updates to users.

• Document and escalate more complex technical issues to the appropriate IT teams.

Prerequisites for your success in this role



• Competent technical support and troubleshooting skills.

• Knowledge of desktop/laptop hardware, Windows, Microsoft 365, Active Directory, and basic networking.

• Experience with ticketing platforms such as ServiceNow, Zendesk, Jira, Remedy, or similar tools.

• Ability to understand service-performance requirements and escalate issues appropriately.

• Advanced English and Spanish communication skills.

• Strong customer-service, problem-solving, and communication skills.

Your work environment



You will support end users in a customer-service-oriented help desk environment, handling requests through ticketing systems, phone, email, and remote-support channels.

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