GDS PH Consulting Delivery Excellence Quality DEx Senior

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EY GDS - Delivery Excellence Quality – Senior Within last decade, cost of delivery and Delivery excellence has become the most critical factors to run successful and popular businesses spread around the globe. To support such a dynamic and fast paced IT transformation industry, we are using various cutting-edge Delivery Excellence models and tools with relentless focus on automation to offer best in class and tailor-made solutions to our clients.  As a part of our global team you will be part of GDS projects as Delivery Excellence management professional. You will be involved in working on challenging problems and creating next generation delivery excellence platforms. The opportunity We are offering you a critical role in the organization. You will use the most advanced Quality models to implement the newest delivery excellence solutions. This position includes possibility to interact within international environment and work with the most recognizable and influential players in Delivery Excellence space. Job Title: Senior - Quality Assurance and Service Delivery Location: Philippines  About the Role: As a Manager in our Quality Assurance and Service Delivery team, you will play a pivotal role in overseeing the implementation of quality standards and identifying improvement opportunities within our projects. You will be responsible for ensuring the quality of deliverables and supporting the team in optimizing service delivery processes. Key Responsibilities: •    Oversee the implementation of quality standards and identify opportunities for improvement within project deliverables. •    Act as the first level of internal Quality Control for project deliveries. •    Conduct quarterly internal delivery reviews and provide guidance to the team for optimizing delivery processes. •    Serve as the Single Point of Contact for: •    Publishing monthly dashboards to leadership. •    Service delivery reporting and dashboard management. •    Driving service delivery improvement initiatives. •    Ensure that all process documentation, guidelines, checklists, and templates are up-to-date and published in the Quality Management System (QMS). •    Define appropriate metrics dashboards within project management tools for their competencies. •    Implement Agile (Scrum) and Waterfall methodologies, enabling project teams to adapt and support Agile implementations. •    Facilitate project teams in setting up processes and metrics according to project scope and type. •    Conduct process compliance checks and audits to ensure adherence to defined processes and procedures. •    Plan and conduct project audits, monitoring the effectiveness of process implementation at the project level. •    Perform gap analyses and recommend improvements based on industry best practices. •    Identify high-risk engagements and collaborate with teams to mitigate associated risks. •    Participate in weekly meetings with delivery team members to monitor progress on improvement actions. •    Support the project lifecycle from creation to closure, ensuring process implementation and facilitation. •    Engage in delivery status calls to monitor project status and proactively highlight issues to senior management. •    Analyze metrics to meet organizational KPIs and perform Customer Satisfaction (CSAT) analysis to enhance team performance. •    Define operational excellence metrics and develop actions to improve customer satisfaction. •    Manage proactive risk assessments for consulting projects on a weekly basis. •